Business Analyst

Key Responsibilities:

Document business and system processes and business requirements

Build and maintain relationships with corporate stakeholders

Study, understand and document User Stories, business processes, non-functional requirements, system capabilities, customization, integration, process design and system implementations

Perform requirements gathering / clarifications with technical team, leveraging agile techniques

Collaborate with external and internal stakeholders and vendors to analyze business needs and work with teams on solutions

Work with implementation partners to ensure a smooth project / product teams go live(s)

Lead assigned initiatives. Communicate status, issues or risks to management and stakeholders

Collaborate with technology teams, business teams, vendors and subject matter experts to perform daily activities

Serve as the conduit between the business partners and the technical team through triage, research, requirements, testing, and support

Be accountable for properly following all IT standards, processes and methodologies as applicable including but not limited to Quality Assurance (QA), Project Management Life Cycle (PMLC) and Software Delivery Life Cycle (SDLC)

Cross-training to learn applications across the assigned Business Unit application portfolio

Learn the processes and tools needed to perform the role effectively

Accountable for managing and delivering the support requests for assigned Business Unit and related JM Family requests. This includes the planning, troubleshooting, solving, and communicating of a variety of requests, incidents, and problems independently within multiple areas

Identify the business impact of system issues and facilitate communication as appropriate to stakeholders

Perform on-call responsibilities including sometimes nights, holidays and weekends

Engage and communicate with senior management as appropriate