Project manager

Overview:

The RI Bridges release manager is responsible for overseeing and managing all RI Bridges business and IT release readiness processes for the RI Bridges system.

This role involves coordinating across all RI Bridges related State agencies (business and IT) and managing interactions with all vendors involved in the development, testing, and deployment of application releases.

The release manager must demonstrate strong project management, leadership and communication skills, knowledge of health and human services programs, and the ability to manage enterprise-wide, complex, business critical systems in a production environment.

Responsibilities:

Ownership of all RI Bridges business and IT release readiness processes, specifically the vendor delivery of release planning services, including but not limited to:

Monitoring vendor adherence to the schedule, highlighting risks/issues and creating

mitigation plans to avoid schedule delays

Verifying that the Release Runway tracks all planned hardware and software release

activities in addition to application enhancements

Ensuring that any release scope changes are managed through the appropriate change

control process, including obtaining necessary approvals

Monitoring User Acceptance Testing (UAT) progress and supporting the UAT Lead

Ensuring that the operational considerations associated with each Release are assessed so business operations are prepared to accept system changes including related data fixes, changes to operational processes, retirement of workarounds, and any required training, documentation, and change management activities

Ownership of RI Bridges Release Planning Committee (RPC), which maintains the RI Bridges application release runway (release calendar) as well as deployment planning and execution:

Oversight and coordination of release readiness activities including application release

checklists (system integration vendor), deployment playbooks (system integration

vendor), and deployment timelines (system integration vendor)

Oversight and coordination of post-release validations (State agency teams), hyper-care activities (system integration vendor), and release closure activities

Serving as the primary State representative for the weekly Agency Validation

Management Meeting

RI Bridges lead and facilitator for application release executive go/no-go decision meetings attended by State agency executives

Within the Project Management Review (PMR) board, responsible for prioritizing and assigning scope to application release window

Collaborating with State CSDL team on RI Bridges Operational Readiness Review (ORR) to prepare business operations units for upcoming application fixes and enhancements, including the collection and distribution of release materials to key stakeholders

Supporting the RI Bridges EPMO Lead and the IT Contract and Program Chief in long term strategic planning, ongoing process improvements, and resource planning as it pertains to release management processes

Participating in key Project Governance Meetings to monitor, identify, and escalate release- related issues, including but not limited to the Production Operations Daily Standup, Project Management Review, Technical Change Control Board, Data Review Board, and the Center of Project Excellence

Responsible for reporting Release status, risks and decisions to the Executive Committee, the Monthly Infrastructure M&O Review Meeting, and for providing clarifications during the Steering Committee, as needed

Providing 24X7 production on-call support for Severity 1 & 2 level Issue Management, including notification and periodic status updates

Serving as the deployment approval point-of-contact for Off Cycle Releases, Reference Table updates, JSP/XML/PS File/Property File deployments, and Data Fix execution approvals during business hour

Proficiency in JIRA and with Microsoft products, including SharePoint, Word, PowerPoint, Excel, and Outlook