Production Support Engineer / SRE

Client: Prudential

Location: Newark, NJ

Visa: USC, GC

Duration: 12 months

Must have :- Incident management, monitoring/observability (Dynatrace, Splunk, CloudWatch), log/metrics analysis, Kafka/Kinesis, Python/Bash scripting, AWS (Lambda, EC2), and strong problem-solving mindset.

Production Support Engineer / SRE (with Incident Management focus)

Must-Have Skills:

Strong incident management experience (not just handling incidents, but analyzing trends and proposing solutions)

Experience with monitoring/observability tools (Dynatrace, Splunk, AWS CloudWatch/Dashboard)

Ability to analyze logs and service metrics (4XX/5XX, latency, throughput)

Foundational knowledge of asynchronous infrastructure (Kafka, Kinesis)

Hands-on experience with automation/scripting (e.g., Python, Bash)

Familiarity with cloud infrastructure, especially AWS services (Lambda, EC2, etc.)

Role Characteristics:

80% hands-on, 20% leadership/responsibility

Not a development or application support lead role

Role requires a proactive, problem-solving mindset

Nice-to-Haves:

Prior SRE or DevOps exposure

Experience building dashboards (e.g., Splunk, Grafana, Datadog)

Familiarity with CI/CD or automated alerting systems