Business Analyst

Business Analyst (IIBA or CBAP training and/or certification)

As part of team, provides program technical assistance to information technology professionals in developing scope and requirements outlined in system requirements.

Document and/or reviews design documents created by information technology professionals and/or conducts system tests to ensure expected output.

Assists in data conversion if current system exists and/or assists in implementation of new/enhanced system with affected entities and/or provides help desk customer service for assigned process automation projects.

Keeps abreast of changes in program policies pertinent to assigned process automation project(s).

Remains current in program policy changes; provides program technical assistance to other IT Services personnel, state agency partners, and contractors by developing scope and requirements outlined in system requirements document; reviews design documents; plans, develops, and recommends performance criteria and test case scenarios (e.g., creates realistic scripts and business use cases.

Conducts systems tests to ensure expected outcomes and to test user scenarios; assists with data conversion from current child serving automated systems.

Assists in implementation of new system; interprets federal and state statutes to ensure compliance in automated system design; develops procedure and user manuals; monitors adherence to federal and state requirements.

Responds to inquiries regarding user related issues relative to the development, implementation, and/or maintenance of automated systems; prepares and submits system defect reports.

Provides help desk customer service to system users; responds to inquiries regarding system user issues; updates reference tables and security profiles.

Provides program technical assistance to data systems professionals and technicians engaged in establishing, enhancing, and maintaining other automated systems; remains current in program policies; participates in and/or supplies technical solutions to meet federal and state requirements related to child care program rules and policies.

Identifies source of problems and prepares corrective action steps; develops and conducts training workshops and seminars on new and modified procedures.

Effective communication; critical thinking; problem solving; technical proficiency; data analysis; interpersonal skills; research; strategic thinking

4 year college degree or equivalent

Required

Effective communication; critical thinking; problem solving; technical proficiency; data analysis; interpersonal skills; research; strategic thinking

Required

Highly desired IIBA or CBAP training and/or certification

Experience working as business Analyst Required 4 Years