Business Process Analyst

Business Process Analyst

Responsibilities

- Facilitate discovery and design of cross-functional processes (current and future state)

- Document, analyze, and trace current and future processes, procedures, and metadata to business capabilities, pain points, needs, use cases, etc.

- Suggest improvements and automation opportunities to increase efficiency, speed, quality, and customer satisfaction

- Partner closely and build strong relationships with technology and business stakeholders

- Maintain and foster relationships and trust with key partners throughout the company

- Provide expert-level consulting to business leaders to develop appropriate analyses, metrics, and research

- Perform other essential duties as assigned

• Required Qualifications

- Bachelor's degree

- Excellent organizational, critical thinking, analytical, problem-solving, communication, and technical writing skills

- Highly refined consultative skills for leading and facilitating cross-functional teams

- Skilled at bridging gaps between business strategy, enterprise architecture, and business processes

- Ability to thrive in a fast-paced environment with a solution-focused, team-oriented mindset

- Strong ability to interface with all levels of business and executive leadership

- Proficient in modeling using Visio BPMN stencil

- Understanding of process ANSI and BPMN standard flowcharts

- Strong self-directed work habits (initiative, drive, creativity, maturity, professionalism)

- Ability to translate technical language and complex processes into business-friendly terms

- Passion for delivering excellent customer service

Preferred Qualifications

- Experience with Microsoft Dynamics 365 ERP solution and Power Automate

- Background in supply chain, warehouse, and business analysis

- Certifications such as Lean Six Sigma Green Belt (or higher), BPM, CBAP, PMP