Senior Process Engineer

Only W2

Title : Senior Process Engineer

Location : Brooklyn, OH, Cleveland, OH and Buffalo, NY (Any of these locations) Need local

Duration : Contract

Job Summary

Leverages advanced design thinking and process engineering expertise to reimagine, modernize, and transform KeyBank by optimizing end-to-end processes, elevating user experiences, and informing optimal technical solutions (e.g. AI, automation, optical character recognition, internal/external platforms, etc.) that drive enterprise-wide growth and operational excellence.

Role Summary

This contract role provides surge capacity to support multiple concurrent CX/process engineering initiatives across the enterprise. You will quickly ramp into active workstreams, lead discovery and facilitation sessions, document current-state processes and experiences, identify improvement opportunities, and translate findings into clear business and technical requirements to enable solutions such as automation, AI, OCR, and platform enhancements.

What You'll Deliver (Outcomes)

Current-state process maps and experience/journey documentation using established standards

Analysis and synthesis of qualitative + quantitative insights to surface pain points, root causes, and opportunities

Future-state workflows and recommendations that improve experience, growth, efficiency, reduce risk or expenses

Clear requirements (business + technical) that enable automation/AI/OCR/platform solutions

Facilitation outputs: workshop agendas, artifacts, decisions, and action plans

Change adoption support materials (impacts, comms, stakeholder readiness)

Key Responsibilities

Lead and/or support discovery with cross-functional partners; create a clear scope and problem framing

Design and facilitate working sessions with stakeholders, capture outputs and drive closure

Build reusable artifacts (process maps, RACI/SIPOC where applicable, requirements, documentation)

Partner closely with internal leads to support parallel workstreams and maintain delivery momentum

Communicate progress, risks, and dependencies with strong documentation discipline

Required Skills

Business process management / end-to-end experience and process design inclusive of tool utilization and documentation

Analytical problem-solving; comfort with ambiguity and complex environments

Strong facilitation and stakeholder management (including senior stakeholders)

Requirements writing and translation of designs into implementable needs

Experience supporting transformation initiatives and sustaining adoption

Preferred Experience

Financial services domain exposure

Salesforce domain experience

Loan Ops / Wealth Ops process and technical exposure

Experience & Education

Bachelor's degree (Business, Engineering, or related)

5+ years leading cross-functional process improvement and/or design thinking initiatives focused on client and/or employee experience.

Certifications (Preferred)

Lean / Six Sigma

User-Centered Design

Travel

• As needed based on workshop cadence and stakeholder needs (specify if travel is required).

• Ability to routinely and frequently operate a motor vehicle with a valid driver's license.

Physical Demands

• Prolonged sitting, ability to communicate face to face in-person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.