Technical Operations Canter Engineer DYNATRACE

Job Title: Technical Operations Canter Engineer DYNATRACE

Description:

Clientis hiring! TOC Engineer with a strong Dynatrace experience. candidates that are located on the East Coast. This role will require shift work.

This role supports the First-to-Know capability of the Technical Operations Center (TOC) and serves as the centralized focal point for observability and event management at CareFirst. Event Monitoring Engineers monitor the performance and capacity of enterprise-wide systems, applications and critical business processes using a variety of tools to identify hardware, software, and environmental anomalies. The successful candidate will proactively look for ways to improve processes, ensure events are meaningful and actionable, look for inefficiencies, and document new processes as they evolve. A great benefit to this team would be someone proficient in scripting and coding.

Responsibilities include:

Develop dashboards for critical business processes leveraging Dynatrace dashboards and/or Dynatrace Business Events on SaaS

Assist with the planning and execution of the migration from Dynatrace Managed to Dynatrace SaaS/Azure

Employ Dynatrace expertise developing performance monitoring tool alerts, dashboards, and data trend analysis in a monitoring tool for infrastructure and application performance monitoring.

Assist in the build-out the Technical Operations Center event management and systems monitoring capability leveraging Dynatrace infrastructure and application performance monitoring.

Develop and maintain Dynatrace end-to-end performance monitoring for applications, workloads and environments

Enable event management and analytics to address the triage and resolution of events

Develop and operate the infrastructure, processes, and automation that enables observability of critical assets across the organization in alignment with business priorities.

Analyze performance data and act on negative performance trends to identify root cause

Gather application data and diagrams, leverage expertise in recommending baseline monitoring thresholds, recommend performance monitoring KPIs and SLAs, and provide monitoring tool infrastructure recommendations

Integrate multiple system alerts providing one single pane of glass monitoring solution

Use your customer service expertise to help manage tasks and organize large amounts of data to use for instrumentation into an enterprise monitoring solution

Required Qualifications: 5+ years of experience in Dynatrace, synthetic URL monitoring, installing agents, forwarders, APIs, performance monitoring tool alerts, dashboards and data trend analysis

3+ years experience leveraging Dynatrace SaaS, DQL, and Logs on Grail

Experienced at developing Dynatrace dashboards for business processes, preferably leveraging Dynatrace Business Events

Experienced in migrating from Dynatrace Managed to SaaS

Experience with recommending baseline monitoring thresholds, recommending performance monitoring KPIs and SLAs

Experience with gathering and organizing large amounts of data to use for instrumentation into an Enterprise monitoring solution

Deep knowledge of relevant enterprise log analysis framework

Experience with cloud monitoring in AWS or Azure

Familiar with Jira, ServiceNow, or similar tools

Excellent verbal and written communication

Looks for opportunities to improve and automate

Analytical and critical thinker

Responsibilities include:

Provide eyes-on-glass monitoring using Dynatrace and other monitoring tools

Support a 24x7 system monitoring service to proactively identify and assess problems

Provide oversight, coordination, and visibility for critical business processes

Perform system health checks, some manual some automated

Identify, investigate, verify, report, communicate, and escalate critical events

Review device logs documentation and analysis where applicable

Develop runbooks and manage documentation for repeatable processes (Lifecycle Management)

Will follow basic triage steps, monitor production systems, and assure their high availability

Facilitate and coordinate the necessary IT response to system problems

Continuously analyze events and eliminate noise, and non-actionable event trends (Continual Service Improvement)

Provide event management support to service owners and IT managers

Author reports, trends and anomalies for KPI (Key Performance Indicators) for Event Management and Monitoring

Communicate to stakeholders; support and facilitate open communication between all stakeholders.

Required Qualifications: Associate of Arts/Associate of Science and 3+years of experience or equivalent combination such as bachelor s degree and 2+ years experience or no degree and at least 3 years in a NOC/TOC, Command Center roles.

3+ years IT experience and understanding of performance monitoring tools

3+ years Dynatrace monitoring experience

2+ years operating in a command center in an Incident Management, or Event Monitoring/Event Management role

Ability to assess monitoring events and respond or escalate accordingly

Knowledge and experience of system and network infrastructures such as LAN and WAN network technologies,

server virtualization, enterprise storage area network (SAN) and backup, and database technologies

Strong analytical skills and able to collate and interpret data from various sources.

Strong communicator, both verbal and written, with a natural aptitude for collaboration

3+ years experience working with Splunk, SCOM, SolarWinds or other performance monitoring tools

Process engineering or process management experience

Experience working in a ServiceNow environment

Experience with Jira, and project management frameworks like Agile Scrum

Experience with scripting languages like PowerShell, Ruby, Perl, etc.

Experience reporting against and managing Service Level Agreements (SLAs)

Desired Qualifications:

3+ years IT experience and understanding of performance monitoring tools

3+ years Dynatrace monitoring experience

2+ years operating in a command center in an Incident Management, or Event Monitoring/Event Management role

Experience with scripting languages like PowerShell, Ruby, Perl, etc

3+ years experience working with Splunk, SCOM, SolarWinds or other performance monitoring tools