Systems Operations Engineer

In this contingent resource assignment, candidate may:

Consult on or participate in moderately complex initiatives and deliverables within Systems Operations Engineering and contribute to large-scale planning related to Systems Operations Engineering deliverables.

Review and analyze moderately complex Systems Operations Engineering challenges that require an in-depth evaluation of variable factors.

Contribute to the resolution of moderately complex issues and consult with others to meet Systems Operations Engineering deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements.

Collaborate with client personnel in Systems Operations Engineering.

Required Qualifications:

4 plus years of Systems Engineering or Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

In addition to Systems Operations experience, required qualifications:

2 plus years of experience with Enterprise level support, maintaining RightFax and other fax systems in a Production Operations environment.

This includes application installation, upgrades, vulnerability management, incident and change management, migrations between fax systems.

Strong analytical, troubleshooting, and communication skills

Troubleshooting of complex issues and root cause analysis

Incident and Change Management

Monitoring and Observability

Willing to work outside of normal hours and on-call rotation as needed.

Desired Qualifications:

Experience with RightFax Connect Hybrid

Experience with Faxcom/Biscom

Scripting languages - SQL, VBScript, PowerShell

Windows Server, Telephony, SIP, T.38, printers, SMTP, and Active Directory

M365 and Azure AD and familiarity with Hybrid solutions

Experience with Enterprise tools: Service Now, Agile Kanban/Jira, Thousand Eyes, and other monitoring and observability tools.

Note:

Additional Locations considered: Dallas, TX, Chandler, AZ, Iselin, NJ

This position is part of the EFT Platform Fax Operations Team. Solid Production Operations Enterprise Level 3 Backend RightFax application experience is a must.

The environment is on-prem Rightfax and Faxcom and both are moving to Rightfax Connect Hybrid. Do not send resumes without Rightfax Backend experience.