Instructor Trainer (ServiceNow)

Mandatory Qualifications

Minimum (Required):

5+ years of:

Strong background in training development, instructional design, or operational procedure writing

Excellent written and verbal communication skills; ability to translate complex processes into clear, concise materials

Proven ability to deliver training in both facilitator-led and train the trainer formats

3+ years of:

Considerable knowledge of ServiceNow ITSM applications, Service Operations Workspace, Reporting, and Platforms Analytics

Preferred Qualification (Optional):

3+ years of:

Certified ServiceNow Administrator