ServiceNow CMDB Admin

Key Responsibilities:

Analyze, design, develop, and maintain ServiceNow CMDB and service management ITIL processes.

Demonstrate knowledge of CMDB and Asset Management Services: Business Services and Configuration item relationships.

MID Server Installs/Maintain

Maintaining of Discovery Schedules

Configuring/Maintain IRE Rules for multiple data sources

Experience writing queries in the CMDB Query Builder

Setting/Maintaining Business rules for ITOM licenses

Cleaning up duplicate CI, Retiring Stale CI's etc

Review & Enhance IRE Rules & Discovery Patterns

Service and Application Mapping

Experience with the CI CLass Manager

Data integration through API's and multisource discovery.

Documenting technical design

Understanding of Processes linked with CMDB like Change Management, Asset Lifecycle

Manage and guides solutioning practices, in collaboration with product owner.

Manage sprint releases, and code migrations (managing update sets) in ServiceNow.

Establish platform governance to manage technical demand and platform integrity.

Administer ServiceNow platform: Business Rules, UI Actions, UI Policies, Client and Server Scripting, Roles, User and Group Administration, MID Servers, Service Mapping, and SLAs.

Utilize Workflow Editor and Flow Designer to configure out of the box workflows