Business Analyst

Must Have:

• 5+ years of experience as a Business Analyst working in agile environments;

• 3+ YEARS OF SUPPLY CHAIN;

• Microsoft Azure / D365;

• Experience in creating Business Requirement Documents;

• BS/BA/MBA Degree in a related field.;

Job Description

We are seeking a dynamic and detail-oriented Business Analyst to support the implementation of projects and product teams, with a focus on Microsoft Azure / D365. This role requires a creative, self-motivated professional with strong analytical, technical, and communication skills to drive continuous improvement in our Vehicle Processing, Parts Distribution, and Transportation functions.

Key Responsibilities

• Establish and maintain strong relationships with corporate stakeholders, analyzing business processes, system capabilities, customization, integration, and process design.

• Conduct requirements gathering and clarifications with technical teams using agile methodologies.

• Collaborate with implementation partners to ensure seamless go-lives for project and product teams.

• Support internal teams in implementing features for Supply Chain operations, including workflows, automation, data imports/exports, and process optimizations.

• Act as a liaison between business owners and technical teams to ensure business needs and priorities are well understood.

• Ensure adherence to IT standards, processes, and methodologies, including QA, PMLC, and SDLC best practices.

• Serve as a subject matter expert on application design, feature optimization, scalability, user experience, visualization, and data integrity.

• Design and develop BI reports and dashboards that provide actionable insights.

• Manage and maintain clean, accurate, and analysis-ready datasets.

• Collaborate with stakeholders-including business analysts, project managers, and data scientists-to understand data needs and deliver effective solutions.

• Ensure data accuracy and reliability in dashboards and reports.

Technical Skills & Qualifications

• 5+ years of experience as a Business Analyst working on projects or product teams, primarily in an agile environment.

• 3+ years of experience in supply chain and/or logistics.

• Hands-on experience with end-to-end implementation projects, covering design, configuration, testing, training, cutover, and reporting.

• Strong background in agile methodologies, preferably SAFe.

• Experience in functional design, system configuration, and process alignment.

• Proven ability to deliver business analysis and system development/configuration for process improvements.

• Understanding of software and systems development life cycles (SDLC).

• Ability to perform both Business and Data Analysis within projects and product teams.

• Strong research skills, including navigating systems/solutions and querying relational and NoSQL databases.

• Experience creating Business Requirement Documents (BRDs) and collaborating with QA teams to develop test cases.

• Ability to produce Standard Operating Procedures (SOPs) and drive adoption among business and IT users.

• Comfortable navigating both Mainframe and Distributed systems with minimal training.

• Strong troubleshooting and issue resolution skills, including coordinating resolution efforts between business and IT teams.

• Preferred: Hands-on experience with Azure Power Platform (Power Automate, Power BI).

• Preferred: Working knowledge of Vehicle Processing and Parts Distribution warehousing.

Additional Qualifications

• BS/BA/MBA Degree in a related field.

• Microsoft Certification in Power BI and/or Power Platform (Preferred).

• Excellent interpersonal, verbal, written, and presentation skills.

• Fast learner with an entrepreneurial mindset and strong problem-solving skills.

• Ability to manage time effectively and adapt quickly to changing priorities.

• Must be willing to work on-site at our Vehicle Processing Centers in Jacksonville, FL multiple days per week.

• Willing to participate in an on-call rotation and support nightly or weekend validations for Vehicle Processing and Parts-related applications.

Additional Information for Suppliers

Candidates must be local to Jacksonville, FL and willing to:

• Participate in the rotational on-call schedule.

• Occasionally visit the office during nightly or weekend checkouts for application validation.