IT Support Technician

Job Description

IT Support Engineer

TeamLogic IT

The Opportunity Are you a determined IT professional who loves solving challenges with smart solutions? TeamLogic IT is looking for a driven technician to join our fast-paced, collaborative MSP environment. When you work with our local office, you become part of a massive North American network of technicians. If you want to expand your technical boundaries and deliver top-tier customer experiences, we want you on our team!

What You Will Do

Provide courteous, timely support for service desk requests (phone, web, email) utilizing remote diagnostic tools.

Install, configure, and troubleshoot hardware, software, and network infrastructure components.

Administer and maintain network firewalls, switches, and endpoint security (antivirus, EDR, MDR).

Assist with the architecture and design of network and server solutions.

Build trust and establish effective communication with customers and partners.

What You Need (Requirements)

Experience: College degree in Computer Science OR 5+ years of equivalent IT experience.

Industry Background: Prior experience working for a Managed Service Provider (MSP) is strictly required.

Systems Admin: Proven experience administering Microsoft 365, Azure, and Active Directory (including File & Print services, DNS, and DHCP).

Networking & Security: Strong understanding of firewalls (Sophos, Sonicwall, UDM Pro) and log analytics/SIEM platforms.

Mobility: Valid driver's license and the ability to drive to customer locations as needed.

Bonus Skills (Preferred): MSP Experience, CompTIA A+ and/or Network+ certifications; experience with NinjaOne RMM and Autotask PSA.

Compensation & Perks

Financial Incentives: Performance-based bonuses and special performance incentive funds (SPIFs) for sales contributions.

Work-Life Balance: Paid Time Off (PTO) and a strong commitment to healthy work-life flexibility.

Culture: A fun, dynamic, and fitness-focused workspace with company parties and free uniforms.

Growth: Continuous investment in your personal and professional training and development.

Full-time