Physician Services Generalist

Job Description

Overview of the Position:

The physician services generalist will be responsible for assisting the Director of Physician Services as well as the members of the physician services department as needed.

Education and Experience:

Bachelor degree in Business Administration, health care administration, or similar focus is preferred

Very strong leadership and problem solving skills, as well as written and oral communication skills

Must be able and willing to work flexible hours, including, evenings, early mornings, and/or weekends

Valid SC driver’s license, and have reliable transportationRequired Skills / Abilities:

Excellent public speaking, presentation, and written communication skills, computer skills

Strong interpersonal skills and ability to multi-task

Ability to perform effectively and handle multiple tasks

Proficient in Excel and other computer applications

Must have professional demeanor and appearance as well as excellent interpersonal skills to effectively interact with internal and external clients, physicians, providers, and faculty

Highly organized professional with strong attention to detail in daily tasks

Essential Job Functions:

These functions will be performed ……. and will be the responsibility of the incumbent working with the provider, clinical staff and non-clinical staff to ensure excellence in service for the patient.

Organize and complete tasks with optimal efficiency

Prepare department email communications to providers upon request

Create and maintain all provider databases/reports as requested ensuring accuracy and validity of data including but not limited to:

Appreciation Tracking

Provider preferences

Pharmacy NPI Tracking

APP Supervision Lists

Ad hoc reports requested by supervisor or AVP – PHS

Assist with scheduling and planning meetings and appointments for both AVP – PHS and Director of Physician Services as needed

Assist Director of Physician Services with planning department events including but not limited to: provider socials, department meetings, provider lunch and learns, etc.

Assist with gathering provider review documentation

Collect peer, administration and self-evaluations ahead of schedule

Assist with provider recruitment

Schedule candidate interviews as back up

Setting up logistics for on-site interviews

Complete provider CME reimbursement/other reimbursement requests as needed by collecting and verifying all submissions.

Complete monthly AMEX reports and submit to finance for AVP – PHS and Director or Physician Services

Assist with pre- and post-hiring process with various departments for onboarding providers including but not limited to:

Coordinating provider headshot with CRD

Complete necessary electronic onboarding forms and disperse to necessary parties

Perform receptionist and other assistant and coordinating duties as needed.

Monitor department supplies and order as needed

Work with procurement analyst to order provider related items

Submit PO request in Work Order for department members

Aid in scheduling the department vehicle for all team members

Order and Pick-up/Deliver provider related items – lab coats, appointment cards, promotional materials, gifts, etc.

Perform other duties as assigned

Physical Requirements:

Hearing: Adequate to perform job duties in person and over the telephone. Speaking: Must be able to communicate clearly to patients in person and over the telephone. Vision: Visual acuity adequately to perform job duties, including reading information from printed sources and computer screens. Other: Requires occasional lifting and carrying items weighing up to 10 pounds unassisted in normal daily activities and up to 30 lbs. for other required work activities. Additionally, requires frequent bending, reaching, and repetitive hand movements (especially if keyboarding and writing), standing, walking, squatting, and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular work shift.

Full-time