Vault Teller/CSR

At ServisFirst, Our Name is Our Mission.

DUTIES AND RESPONSIBILITIES

The Vault Teller/Client Services Representative is responsible for delivering quality customer service through efficient handling of routine over-the-counter transactions and proactively be looking for opportunities to deepen and enhance existing relationships and establishing new client relationships; assisting with all service related issues; processing all new account transactions; assisting clients in their selection of various accounts and financial services; cross-selling the Bank's products and services; opening, maintaining and closing all account types; promoting business for the Bank by providing exceptional quality customer service; and performing branch clerical duties as needed. The Vault Teller/CSR is responsible for the daily maintenance of opening, balancing and closing the vault.

The incumbent will:

Process deposits by receiving checks and cash for deposit, verifying the deposit amount, examining the checks for necessary endorsements and requesting any required identification

Cash checks and pay out funds to clients after verification of signatures and the availability of funds in the account from which the check is being drawn

Provide clients with transaction receipts (e.g., deposit slips, etc.) derived from the transaction information entered into the computer

Cross-sell the Bank's other products and services, refer clients to proper Bank personnel

Count and balance currency, coins and checks received daily for deposit, ensuring the accuracy of all funds counted and balanced

Open, close and balance the vault daily

Perform safe deposit duties by controlling access and assisting clients (in certain locations)

Accept loan and installment payments from clients

Balance cash drawer daily and verify cash being returned to the vault

Balance and record teller cash and vault cash to the general ledger on a daily basis and immediately address any balance discrepancies

Assist in opening and closing procedures while following all security precautions

Maintain logbooks on cashbook, vault cash and vault openings

Verify the weekly inventory of currency and coins in order to maintain a record of the transfer of funds

Verify and dispense vault cash on designated days and record the amount of all cash dispensed; address any cash recording discrepancies

Sell coins to the vault ensuring that all required steps are taken as stated in Bank policy and procedures

Maintain an inventory of office supplies and prepare routine letters, reports and forms

Identify and report suspicious transaction activity and potential security threats

Assist with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to clients

Open, verify, count and balance deposited funds removed from night depositories

Interview clients to obtain information and establish proper identification of new clients while determining needs

Assist clients in their selection of various accounts, products and financial services available from the Bank

Make decisions in regard to the opening of new accounts; assigning account numbers; completing forms requiring client signature(s); checking credit history; accepting initial deposits; preparing all documents and items pertaining to checking accounts, savings accounts and certificates of deposit for processing

Print temporary checks for use until ordered checks arrive, ensuring all client information is correct

Represent the Bank in various community, civic and community reinvestment functions to further enhance the Bank's image and develop additional business

Provide exceptional customer service by answering client questions; investigating and correcting errors; and resolving problems or other issues

Issue official checks

Receive and process stop payment and hold orders

Present funds received from client to teller for initial deposits; determine funds availability and obtain receipt for client

Process credit reports, wire transfers, credit card orders, address changes, check and deposit slip orders and endorsement stamp orders

Answer telephones and direct calls to proper Bank personnel

Process debit card applications, card ordering and file maintenance

Cross-train less experienced branch personnel and assist with Teller duties as needed

Operate computer terminal or personal computer to process account activity, determine balances and resolve problems within given authority

Responsible for being familiar with all compliance regulations and policies that are applicable to this position and follow and ensure compliance with these regulations and policies Note: Reasonable accommodation may be made to enable otherwise qualified associates/applicants with disabilities to perform the essential functions of the job.

Note: Additional duties and responsibilities may be assigned.

MINIMUM QUALIFICATIONS

High school diploma or equivalent

Two (2) years of banking experience in a Teller role

Vault experience desirable

Excellent customer service skills, as demonstrated in previous experience interacting with customers and responding to requests

Excellent communication skills

Knowledge of basic accounting, with experience reviewing numerical information and balancing

Ability to accurately count and handle cash

Knowledge of banking services and products

Knowledge of and training on federal and state consumer compliance laws

Ability to analyze and interpret various financial data

Good organizational skills

Good data entry/keyboarding and math skills

Experience using Microsoft Outlook, Word and Excel PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS

The physical requirements and environmental conditions of this position consist primarily of:

Sustained standing and sitting

Frequently typing using a keyboard and/or calculator

Occasional lifting of basic office files or equipment up to 20 lbs

Normal office environment with comfortable internal temperatures and low level noise

EOE/AA