Linux and Windows Systems Administrator II

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Role location: Hybrid (three days in-office, two days virtual)

Shift: Night Shift - 24x7 operations

As a Systems Administrator II within the BOTS Operations Tools Support team, you will support the day to day operation and reliability of enterprise infrastructure monitoring and operations tools used across global, mission critical environments. This role is primarily focused on system administration and monitoring platform operations, ensuring that alerts, data collection, and visibility tools function as expected to support service availability and operational response.

About the team:

The BOTS Operations Tools Support team provides operational support for a suite of critical enterprise infrastructure tools, including Zabbix, BeyondTrust Password Safe, and BigFix. The team plays a key role in ensuring secure, reliable, and efficient IT operations through proactive monitoring, privileged access management, software and patch management, and vulnerability remediation across the environment.

What you will be doing:

Monitoring & Alerting:

Design, configure, and manage proactive monitoring and alerting using Zabbix, including performance analysis and continuous improvement of monitoring coverage across enterprise systems.

Privileged Access Management:

Administer secure password storage and controlled access using BeyondTrust Password Safe, ensuring compliance with security and access control standards.

Patching & Vulnerability Management:

Implement and oversee timely patching through BigFix, actively identifying and mitigating vulnerabilities to maintain a secure and stable environment.

Support the day to day operational management of core enterprise monitoring and operations platforms, including Zabbix and BigFix, ensuring systems are functioning reliably and in line with established operational standards and procedures.

Provide regional operational support from the Philippines as part of a globally distributed team, contributing to 24x7 monitoring, alert response, and incident support, particularly during US off hours.

Help maintain service availability and SLA performance by:

Monitoring system and platform health

Responding to alerts and operational events

Performing initial troubleshooting, impact assessment, and escalation as required

Participate in incident management activities, including:

Supporting P1/P2 incident response under the guidance of senior engineers

Assisting with root cause investigations and post incident actions

Helping implement corrective actions to reduce repeat incidents

Perform routine platform operations and maintenance, such as:

Configuration updates

User and access management

Health checks, validation, and basic capacity monitoring

Assist with platform lifecycle activities, including:

Supporting upgrades, patches, and enhancements

Validating changes in lower environments and production

Following change and release management processes

Collaborate with senior engineers, cross functional teams, and vendors to support:

Platform changes and enhancements

New monitoring requirements or onboarding of systems

Contribute to operational documentation and knowledge sharing by:

Following and helping improve standard operating procedures (SOPs)

Updating runbooks and knowledge base articles

Supporting effective handover and reducing dependency risks

What you will need:

2–4 years of relevant experience in systems administration, platform operations, or infrastructure support roles, such as:

Systems Administrator

Infrastructure Support Engineer

Platform Operations or Monitoring Support Engineer

L2 / L2.5 Production Support Engineer

Experience working in enterprise or large scale production environments, where availability, stability, and operational discipline are important.

Demonstrated experience supporting systems beyond ticket execution, including troubleshooting, follow through, and issue ownership within defined procedures.

Core Technical Skills (Required)

Hands on experience with Windows and Linux system administration, including:

System monitoring and health checks

Basic troubleshooting and log review

Service validation and routine maintenance

Solid understanding of Network Monitoring Systems (NMS) and monitoring concepts, including:

SNMP, WMI, APIs, and agent based monitoring

Supporting and maintaining monitoring configurations

Responding to alerts and operational events (not just acknowledging them)

Ability to work comfortably across multiple technical domains while following established operational standards and escalation paths.

Incident & Operational Experience

Experience participating in incident response activities, including:

Performing initial triage and impact assessment

Supporting P1/P2 incidents under the guidance of senior engineers

Assisting with post incident reviews and corrective actions

Exposure to platform or system changes, upgrades, or maintenance activities in a controlled enterprise environment.

Supporting Platform Knowledge

Working knowledge of common enterprise technologies, including:

VMware / virtualization platforms

Active Directory (user, group, and basic troubleshooting)

Core networking concepts, such as IP addressing, DNS, and network integrated systems

Professional & Soft Skills

Clear and professional verbal and written communication skills, with the ability to explain technical issues clearly.

A proactive and responsible mindset, with willingness to:

Ask questions

Escalate appropriately

Suggest incremental improvements to operations

Strong desire to learn and improve technical and operational skills over time.

Comfortable sharing ideas and participating in continuous improvement discussions.

Nice to Have (Differentiators)

Hands on experience with Zabbix or similar enterprise monitoring platforms.

Basic scripting experience using:

PowerShell

JavaScript

Exposure to API usage or integrations for monitoring, reporting, or system interactions.

Familiarity with automation or observability enhancements in an enterprise operations context.

What we offer you:

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

Flexible and creative work environment

Diverse and collaborative atmosphere

Professional and personal development resources

Opportunities to volunteer and support charities

Competitive salary and benefits

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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