Program Assistant - Eligibility/Fiscal Specialist CCAP

Job Description

Position: Program Assistant I - Eligibility/Fiscal Specialist CCAP

Location: 1433 Hooper Avenue, Toms River, New Jersey 08753

Salary: $32,760/per year

CHSofNJ Benefits: Medical, Dental, FSA, Life/LTD, PTO, 403(b)

Education Requirements:

Position requires a minimum high school diploma; prefer a two-year college degree or other additional training beyond high school.

Work Experience Requirement:

Two to three years proven experience working in a professional office environment.

Primary Job Responsibilities:

Follow contract driven customer service techniques so that parents and providers are given appropriate technical assistance

Responsible for complete maintenance of NJCK cases

Assimilation of the regulations and procedures under which these programs operate

Ability to assess program eligibility for any CCAP case including the Kinship program

Write and send preliminary and final agreements

Responsible for learning state software (CARES; EPPIC)

Enter child care agreements onto CARES

Update client addresses in CARES and NDS for accuracy purposes

Utilize NDS for client information, technical assistance entries and general case documentation

Accurately track and act on all paperwork due dates

Applicant must learn the process of re-determinations and issuance of termination notices as necessary

Monitor and track all parents who have had their child care subsidies suspended or terminated as a result of program violations

Manage child care problems and/or complaints about/from providers

Communicate effectively with parents regarding program regulations

Communicate effectively with providers regarding program regulations/payment issues

Conduct payment analyses to resolve payment discrepancies

Advise providers about payments made

Review periods of service with providers so paper attendance logs can be created for payment purposes

Show due diligence to prevent duplication in the issuance of vouchers to providers for payment purposes

Distribute all pertinent information to providers about these discrepancies (i.e.: denial or issuance of attendance log)

Maintain database of attendance logs issued for agency use

Continue to update database of client caseload assigned

Update all subsidy databases as directed by management

Create attendance logs as needed for payment

Calculate payments needed on attendance logs created for adjustment purposes Enter adjustments in EPPIC (E-child care software)

Enter attendance logs on EPPIC for payment to child care providers

Manage complaints from providers regarding payments

Distribute all pertinent information to providers about discrepancy requests

Secondary Responsibility:

Receptionist duties as necessary when the reception area is unmanned:

Cover receptionist’s break/lunch daily

Assist in covering reception area when receptionist is out for one or more days

Duties include answering telephone and directing calls to appropriate staff members; posting mail; opening delivered mail and placing it in staff mailboxes

Other duties as assigned by supervisor

Knowledge of administrative and clerical procedures and systems such as Microsoft programs, managing files and records, and other office procedures and terminology. Flexibility to perform a range of tasks and an ability to work independently as well as within the unit is needed. Excellent computer skills are required and knowledge of Microsoft Office Suite. Employee must have good people skills and have a pleasant telephone manner. Valid driver’s license as travel may be required.

The Children’s Home Society is an Equal Opportunity/Affirmative Action Employer M/F/D/V. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Monday to Friday: 8:30AM - 4:30PM

35 Hours per week

Full-time