Client Engagement Manager

Job Description

Do you love the retail automotive industry but don’t want to work long hours or weekends? Are you looking for work/life balance? Do you enjoy helping others succeed? Join our company in the client engagement role! This position provides customer service support to automotive dealer clients. Work from home most of the time and enjoy holidays with your family. Join our growing brand and company to start making a difference!

About Us: Sellchology is a cutting edge motivational and sales training company that delivers educational content all over the world. We specialize in serving the automotive industry. Our training content is delivered in person at client sites, at sales and management seminars and via keynote speaking engagements at industry conferences. We also have an online learning platform for our clients to access our educational content.

Primary Duties – Client Engagement / Client Success

Foster and maintain relationships with Sellchology dealer clients under minimal direct supervision

Provide support to assigned dealer accounts using email, phone calls, social media, texting and onsite visits

Establish relationships and communicate well with executive-level management (owner, GM, GSM)

Guide dealership managers and sales teams through the Sellchology training material to assist in meeting their training needs

Proactively identify opportunities for engagement within the training content and coaching resources

Proactively engage in educational follow-up on how company resources can help clients grow and succeed

Manage and respond to client questions and inquiries in a timely and professional manner

Serve as a co-moderator of a private coaching group on Facebook (manage membership and facilitate engagement)

Provide administrative and customer service support for Sellchology critical programs and events (e.g., industry conferences and events at our training center located in Atlanta)

Other duties as assigned

NOTE: This is not a sales trainer role

Primary Duties – Supervision

Supervise a team of Engagement Managers

Communicate and uphold performance standards for client engagement

Maintain and update documentation for client processes and procedures

Monitor employee productivity and performance

Provide constructive feedback, mentorship and coaching

Assist with client questions and client care

Train new employees in essential role functions and workflow

Conduct regular performance reviews and provide reports to company executives

Required Knowledge, Skills, Abilities and Experience

At least 2 years of experience in the retail automotive industry: BDC, sales, management or vendor

At least 1 year of experience in a supervisor or leadership role

Proven track record of building and maintaining relationships with customers/clients

Familiarity with Sellchology sales training philosophy and techniques

Demonstrated ability to work on projects under minimal supervision

Demonstrated leadership and supervisory abilities

Strong customer service and communication skills (verbal and written)

Ability to follow instructions and have detail-orientation (use the word “exceptional” in your application message to prove this)

Ability to plan own daily work schedule and manage time (previous work from home experience is a plus)

Experience with Microsoft Outlook, Word and Excel

Experience moderating Facebook groups

Ability to drive to client sites or company events; must have reliable transportation and valid driver’s license

Ability to do occasional out of state/overnight travel (typically a few trips a year; paid for by company)

Having a suitable home office environment for remote work (Internet access, a quiet place for taking/making calls, and ability to join video Zoom calls)

Education: High School Diploma or equivalent

Experience

At least 2 years of experience in the automotive industry in any of these areas: BDC, sales, management or vendor

At least 1 year of experience in a supervisory role

Benefits

Estimated annual income range is $55,000 - $65,000 (base guaranteed salary of 40,000/year plus performance bonuses between $15,000 - $25,000/year)

Hybrid role (virtual/work from home with onsite client visits and occasional travel)

Work from home about 70-80% of a typical month

40-hour regular work week (no evenings or weekends)

Flex time (ability to establish start and end time of workdays)

401(k) retirement plan, with the company contributing 4% of earned income (not a match, an unconditional contribution)

14 paid holidays per year, includes time off between Christmas and New Year

12 days of paid time off annually

Additional unpaid time off can be requested as needed

NOTE: We do not currently offer a health or dental planCompany Description

We are a cutting edge motivational and sales training company that delivers educational content all over the world. We specialize in serving the automotive industry. Our training content is delivered in person at client sites, at sales and management seminars and via keynote speaking engagements at industry conferences. We also have an online learning platform for our clients to access our educational content.

Our company's training philosophy is called Sellchology, which means "selling through psychology." There are proven principles that influence and impact the way people think, communicate, buy, sell, set goals or perform daily tasks. We teach salespeople and managers how to use these principles to create a truly unique shopping experience for customers.

Full-time