Assistant General Manager - Upscale Full-Service Restaurant

Job Description

Assistant General Manager

Upscale Full-Service Restaurant Columbus, OH

An established, high-volume restaurant with a loyal guest following is seeking an Assistant General Manager to lead front-of-house operations and uphold a refined, high-touch dining experience.

This role requires a hands-on leader who is fully present on the floor, builds relationships with repeat guests, and drives service standards at a consistently high level. This is not a step-up role. Candidates must already have experience operating in upscale, full-service environments.

What You Will Own

Lead front-of-house operations during service with full accountability for guest experience

Build relationships with regular guests and create a consistent, high-touch dining environment

Train, coach, and develop service staff to uphold polished service standards

Partner with leadership and culinary teams to ensure seamless execution

Manage labor, scheduling, and cost controls while maintaining service quality

Handle guest feedback in real time and resolve issues with professionalism and urgency

Must-Have Experience

Current or recent AGM, Senior Manager, or equivalent in an upscale, full-service restaurant

Experience in high-volume environments with average check of $50+

Proven ability to lead service teams during peak operations

Strong understanding of P&L, labor management, and cost control

Stable work history with clear progression in hospitality leadership roles

What Will Disqualify You

Background primarily in QSR, fast casual, or franchise-heavy environments

Limited exposure to refined, high-touch service standards

Frequent job changes without progression

No ownership of guest experience or dining room leadership

What We Value

Presence on the floor and attention to detail

Ability to recognize and retain repeat guests

Strong communication and leadership under pressure

Professionalism, accountability, and consistency

This is a high-volume, high-expectation environment where service standards and guest relationships matter. Success in this role requires discipline, hospitality instinct, and the ability to lead from the floor every day.Company Description

The Restaurant Zone is a leading hospitality recruitment agency specializing in connecting top-tier talent with restaurants, hotels, and hospitality groups across the United States. We partner with growing brands and established operators to deliver high-quality candidates for management, executive, and specialized roles. Our team combines industry expertise, a vast candidate network, and a results-driven approach to help businesses build strong, reliable teams. At The Restaurant Zone, we focus on speed, quality, and long-term fit—ensuring both clients and candidates succeed.

Full-time