Order Entry / Research Lead

Job Description

Order Entry / Research Lead

Houston, TX (In-Office)

Champion Records Service

Full-Time

About Us

Champion Records Service is a trusted third-party medical record retrieval company serving law firms nationwide. We specialize in subpoena and records management services, helping attorneys obtain critical documentation efficiently, accurately, and on time.

We are a process-driven company built on consistency, communication, and accountability. Our team plays a key role in supporting legal professionals in high-stakes litigation.

Position Overview

We are seeking a detail-oriented and production-focused Order Entry / Research Lead to oversee incoming requests, manage order entry workflow, and lead research efforts for medical, billing, employment, and other records.

This role is a working lead position—you will actively handle order entry and research while ensuring team productivity, accuracy, and adherence to SOPs.

Key Responsibilities

Order Entry & Case Setup

Review incoming requests, subpoenas, and authorizations

Accurately enter new orders into internal system

Identify correct record types (medical, billing, radiology, employment, etc.)

Prepare and organize custodian packets for processing

Research & Provider Identification

Research healthcare providers, facilities, employers, and custodians

Verify contact details, addresses, and records departments

Maintain and update internal database for efficiency and repeat use

Reduce duplicate research by leveraging existing system data

Team Leadership & Workflow Oversight

Monitor daily incoming vs. completed order volume

Prioritize workload and assign tasks as needed

Ensure adherence to company SOPs and turnaround times (72-hour goal)

Train and coach team members on research and order entry processes

Quality Control

Verify accuracy of entered orders (names, DOB, case details, scope)

Ensure consistency across all documentation and entries

Identify and correct errors before orders move to production

Communication & Coordination

Collaborate with Case Managers, Production, and Call Team

Document clear and detailed notes within each order

Escalate issues or delays proactively

Daily Performance Expectations

Maintain high accuracy with minimal errors

Complete order entry and research efficiently (target-based production)

Contribute to keeping incoming and outgoing order volume balanced

Support team in meeting daily and weekly production goals

Qualifications

2+ years experience in:

Medical records retrieval, legal support, or similar field

OR strong administrative / data entry background with research experience

Strong attention to detail and organizational skills

Ability to manage multiple priorities in a fast-paced environment

Experience leading or training team members preferred

Proficiency in Microsoft Office and database systems

What We’re Looking For

Process-driven mindset (follows SOPs consistently)

Strong sense of accountability and ownership

Ability to think critically and solve problems independently

Clear communicator with team-first attitude

Comfortable balancing leadership and hands-on production work

Compensation & Benefits

Competitive hourly pay ($20–$25/hour depending on experience)

Full-time, stable position

Opportunity for growth into operations leadership

Supportive, team-oriented environment

Why Join Champion Records?

Established and respected company in the legal support industry

Clear processes and structured workflow

Opportunity to make a measurable impact on team performance

Work directly with leadership in a growing organization

Full-time