Secretary

Job Description

A&M Roofing and Gutters is looking for a reliable, organized, and professional Secretary / Office Assistant to help manage daily office operations. This position plays an important role in supporting customers, scheduling appointments, communicating with crews, organizing paperwork, and helping keep projects moving smoothly from the first phone call through completion.

The ideal candidate is friendly, detail-oriented, comfortable speaking with customers, and able to handle multiple tasks in a busy roofing and gutter office environment.

Key Responsibilities

Answer incoming phone calls, emails, and customer inquiries in a professional manner

Schedule roof inspections, estimates, repairs, and project appointments

Communicate with homeowners, property managers, vendors, and crew members

Prepare, organize, and file customer documents, contracts, invoices, permits, and job paperwork

Assist with creating and sending estimates, proposals, and customer follow-ups

Maintain the company calendar and help coordinate project start dates

Track job progress and help update customers as needed

Collect customer information and enter details accurately into company systems

Assist with ordering materials, coordinating deliveries, and communicating with suppliers

Support billing, payment tracking, and basic office bookkeeping tasks

Help maintain a clean, organized, and professional office environment

Perform general administrative duties as assigned

Qualifications

Previous office, receptionist, secretary, or administrative experience preferred

Strong communication and customer service skills

Organized and able to multitask in a fast-paced environment

Comfortable using computers, email, calendars, and basic office software

Good phone etiquette and professional attitude

Attention to detail and accuracy with paperwork and scheduling

Ability to work independently and as part of a team

Bilingual English/Spanish is a plus, but not required

Experience in construction, roofing, gutters, or home services is a plus

Desired Skills

Dependable and punctual

Friendly and helpful with customers

Able to stay calm and organized under pressure

Willing to learn roofing and gutter terminology

Good problem-solving skills

Strong follow-up and time-management skills

Work Environment

This position is based in an office setting and involves regular phone, email, and computer work. The secretary will work closely with management, estimators, installers, and customers to help ensure a smooth and professional experience.

Full-time