Salesforce Technical Specialist

Salesforce Technical Specialist

The scope of the resource's work includes Salesforce System development, workflow design & documentation. This project's Phase 2 is slated for Jan 1st, 2026 go-live date for receiving submitting Grievances & Complaints in the system directly.

• Work with business teams to understand their processes and translate their needs into actionable salesforce requirements for configuration/development.

• Involved in all aspects of the Project life cycle, from the initial kickoff through the requirements analysis, design, implementation, testing and post-production solution and user support.

• Maintains and provides enhancements to the existing Salesforce solutions.

• Develop and create customized reports and dashboards.

• Manages user testing to include developing test plans, creating user test cases.

• Create and maintain documentation on processes, policies, configuration, and user guides.

• Familiar with Salesforce.com best practices related to release management and deploying changes through the various sandboxes to production.

• Design, Develop, Test, Document and Deploy high quality business solutions on the Force.com platform.

• Maintain, enhance, and create workflows, Flows and other functions and configurations within the Salesforce.com environment.

• Develops and Manages Communities

• Proactively seek out and identify needed system changes.

• Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.

• Develops and creates advanced-level customized reports, dashboards and respond to ad hoc reporting requests as needed.

• Handles and implements third-party integrations and trouble-shoots any issues with applications as they arise.

• Works with leadership and stakeholders, determine Salesforce and other technologies, software, tools, and approaches to improve operational efficiencies, and enhance the customer experience.

• Creates project documentation, including user interface guides, training documentation or other functional specific documents and change requests.

• Thoroughly unit test development deliverables and participates in business user acceptance testing

• Validates test cases and results against requirements.

• Develops complex, macro driven reports to summarize system information for Senior Management.

• Salesforce report building best practices should be followed to avoid the creation of configurations that negatively impact performance as data volumes increase.

• Assist with migration from older systems/processes into Salesforce.com.

• Import data as appropriate using Salesforce tools like Data Loader

• Log, troubleshoot and resolve system problems.

• Monitor and manage exception logs for back-end system integration with SFDC.

• Perform other duties as assigned.

8-10 years of experience in Information systems operations environment in Analysis, Design & Development

Required

8

Minimum of 5 years of Professional Experience in development & administration of applications in Salesforce platform-based technologies (Sales Cloud,

Required

5

Minimum of 5 years of Experience in Apex, SOQL development, Java Script and specifically Lightning Component Framework

Required

5

5+ years of Experience in building and Managing Communities

Required

5

Minimum of 5 years of experience in SFDC Design, Analysis, Configuration, Customization and Codin

Required

5

Minimum of 5 years of experience with SFDC data model and the data migration / integration capabilities of SFDC

Required

5

5+ years of experience with SCRUM/Agile Development practices

Required

5

Strong reporting background using standard reporting tools including standard salesforce.com reporting functionality

Required

3

Minimum of 3 years of experience with Salesforce tools such as Data Loader, SFDC Outlook connector, Jitterbit, MuleSoft etc.

Required

3

Ability to propose, document, and implement software project lifecycle solutions (software and documentation)

Required

Solid salesforce.com skills, experience setting up Salesforce

Required

Bachelor's Degree in Computer Science or information systems or related field

Required

Salesforce.com Developer certification or Administrator certification, preferred.

Highly desired

Knowledge of Salesforce tools like Flosum, Ownbackup preferred.

Highly desired