IVR Developer

Thank you for the resume below however we will need to recruit a candidate that is closer to Harrisburg, PA (within 40 - 50 miles) so they can come onsite 1 day/week and if necessary 5 days/week.

IVR Developer

PA Resident is preferred.

This position is scheduled to work Hybrid - 1 day in office per week minimum. Must be flexible to be on site 5 days if management team requires.

May provide 24/7 support as needed

The Developer is responsible for using approved programming languages, operating systems and source code to create, enhance, and maintain application solutions that meet the identified functional and non-functional business requirements.

PRIMARY DUTIES AND RESPONSIBILITIES

Development of Interactive Voice Response (IVR) applications, specifically with the Concentrix platform

Intervoice Development Studio Interaction Composer

Experience with ECMAScript, relatable JavaScript experience

Understanding of telephony systems and integration with other contact center products

C#/vb.net proficiency preferred for ancillary applications

Code/build application solutions from specifications provided by Requirements Analysts and Application Integration Architect.

Develop and execute unit tests and functional test coverage for assigned coding changes to ensure code quality.

Perform testing of application software modifications utilizing various programming platforms and productivity tools and review results for accuracy.

Perform coding and testing in multiple systems and/or processes.

Follow processes and procedures to ensure the quality of technical solutions.

Lead and/or provide assistance with presentations in code reviews.

Participate in broader technical reviews used to detect defects in requirements, design, code, test cases, or other project artifacts.

Perform documentation of all code changes.

Support Senior Developers in compiling detailed activity task management including recording work effort and providing estimates of time to complete tasks.

Support Senior Developers in the design and development of proof of concept and prototype application environments.

Develop and maintain code repositories according to established version management approaches and methods as defined.

Follow code construction fundamentals for coding practices, guideline for use of data, control-related concepts, and error-detection practices

Assist in identification and evaluation of risks; participate in mitigation and control activities.

Provide on-call support in support of systems and applications in production.

Perform production support activities including incident and problem management, code corrections, upgrades and patches. EDUCATION AND EXPERIENCE

Minimum Qualification:Bachelor's Degree in Information Technology/MIS, Engineering, or related field and three plus years of programing experience or the equivalent combination of skills, experience, and certification with experience.

Experience with programming languages.

Experience with Simple Object Access Protocol (SOAP), Representational State Transfer (REST), Application Programming Interface (API) Management, and Java Enterprise Edition (Java EE).

Understanding of system behaviors and functionality.

Experience designing, building and supporting high-performing Java EE applications.

Demonstrated experience developing mainframe applications.

Experience with implementing Web Services.

Experience with Software Development Life Cycle (SDLC) methodologies and tools.

Knowledge of software engineering, design, and testing.

Experience with Structured Query Language (SQL)

Experience with relational and Not Only SQL (NOSQL) databases.

Excellent verbal and written skills. ADDITIONAL REQUIREMENTS:

A residency is required (not completely...they can hire out of state, but they must be able to work hybrid and PHEAA would have to get an exception.

Working development stories out of Jira, bug fixes, research, product patches

DB2 and SQL Server

Web services for processes

Web security

Subversion for code management

IVR specific-Concentrix background is preferred

Javascript

Experience with Avaya is preferred

Start to finish IVR

C# understanding is helpful, but not required

No certs required

1 day/week onsite-generally work 7am-3:30pm (usually Tuesday's, but flexible with this)

Occasional after-hours work