ServiceNow Platform System Administrator

LinkedIn Must needed

Direct line phone no Must needed

Must be within 50 miles of Washington D.C. & be a U.S. Citizen

Hybrid and schedule is to be determined.

Personnel Qualifications

• At least three years of experience performing the functions associated with this labor category

• Experienced and proficient in the Now Create methodology

• Enterprise and/or IT Service Management

• Advanced ServiceNow System Administration

• List/Form/Navigation Pane Updates

• Creating/Updating/Maintaining/Deleting Catalog Items

• Creating/Updating/Maintaining/Deleting Workflows

• Conducting/Participating in Configuration Reviews

• Instance Patch Management

• Creating/Updating/Maintaining/Deleting Tables and Fields

• Demonstrated experience developing software according to the software development lifecycles (SDLCs), including DevOps, Agile, Lean, Iterative, or Waterfall.

• Demonstrated understanding of software architecture, design patterns, and secure coding principles.

• Demonstrated architecture, design, data modeling, and configuration experience with ServiceNow or similar platforms.

• Demonstrated experience developing applications:

• Languages such as Javascript and Angular JS.

• Webservices

• CSS

• Client-server, middleware, or web platforms.

• Mobile or cloud platforms.

• Demonstrated experience with relational data structures and data manipulation methods associated with relational database systems:

• Experience with database platforms such as Configuration Management Databases (CMDBs).

• ITIL knowledge and experience.

Capabilities

• Maintain the stability and usability of the platform across all production and non-production environments.

• Provide configuration assistance to developers

• Manage and resolves incidents against ServiceNow applications.

• Perform routine maintenance to include performance monitoring and error identification/ remediation.

• Manage Update Set creation and migration.

• Schedule and verify instance clones.

• Lead/participate ServiceNow upgrade planning and execution.

• Manage Instance Security, User/Group Access/Access Control Lists.

• Contribute to ServiceNow releases.