Order Processing Supervisor

Job Description

POSITION OVERVIEW:

The Processing Supervisor is responsible for overseeing the daily operations of the Standard Order Processing and Batch Order Processing teams to ensure all orders are processed accurately, on time, and in alignment with customer and company expectations. This role drives team performance, enforces process standards, and ensures operational efficiency through effective leadership, coaching, and continuous improvement.Responsibilities

Essential Duties and Responsibilities

Oversee daily workflow across Standard and Batch Order Processing to ensure all service level agreements (SLAs) are met

Monitor order volume, batch schedules, and capacity to proactively manage workload and staffing

Ensure all orders are processed, quality checked, and shipped accurately and within required timelines

Lead, coach, and develop Leads and Coordinators to achieve performance expectations

Establish and enforce accountability for productivity, quality, and communication standards via trackable data

Handle escalated customer issues and ensure timely, professional resolution

Partner with EAMs and cross-functional teams to align on customer expectations and operational requirements

Oversee and ensure adherence to quality control processes; identify trends and implement corrective actions

Review and analyze operational reports (Gemba boards, error logs, production metrics) to drive performance improvements.

Oversee supply management for processing departments

Identify process gaps and implement standardized solutions to improve efficiency and reduce errors

Ensure proper communication and implementation of new processes or changes within the team

Support staffing decisions, scheduling, and resource planning based on business needs

Maintain a strong understanding of company products, systems, and workflows

Perform other duties as assigned

Leadership Responsibilities

Directly manage team performance, including coaching, corrective action, and performance evaluations

Foster a team-oriented environment focused on accountability, collaboration, and continuous improvement

Provide ongoing training and development to build team capability and bench strength

Ensure clear communication of expectations, priorities, and organizational updatesRequired Skills

Minimum Requirements

Strong knowledge of order processing and/or batch processing operations

Proven leadership or supervisory experience in a fast-paced operational environment

Strong understanding of quality control processes and workflow management

Excellent verbal and written communication skills

Ability to prioritize and manage multiple competing demands

Strong analytical and problem-solving skills

Proficient in Microsoft Office and operational systems

Ability to work under pressure and meet tight deadlines

High school diploma or equivalent required; additional education preferred

Previous experience in a processing, lead, or training role within the organization preferred

ISO/FDA regulation knowledge preferred

Full-time