Client Service Coordinator

Job Description

Boland is a leading HVAC and building systems provider serving the DC, Maryland, and Northern Virginia region. We deliver sustainable, energy-efficient solutions to commercial, industrial, and institutional clients.

Why Boland:

Named "Best Place to Work" by Washington Business Journal 19 times

Industry leader in advanced HVAC technology

Strong culture of training, growth, and support

Client Service Coordinator: Coordination of internal and external client service requests. Administrative duties as described in responsibilities.

Job Type: Full-time

Workplace Type: Hybrid, Flex for your day, 3 days per week in person

*Required to be in the office 5 days a week during the training period.

Office Location: Gaithersburg, MD

FLSA Status: Non-Exempt

What you will do:

Always provide excellent client service to all internal and external clients

Answer telephones and email messages in friendly, prompt, and professional manner

Monitor phone lines and help the next call in the queue

Receive and convey important information in a timely fashion

Process, schedule and follow up on quoted jobs from the time they are routed until they are sent to billing

Process, schedule and follow up on contracted service inspections

Process daily and weekly time for Service Technicians and Apprentices

Ensure by the end of the day that each technician is informed of their schedule for the following day

Utilize all functions within Wennsoft, SharePoint, and other utilized software systems

Monitor and respond to all email and voicemail messages received by Command Center and yourself in a timely fashion

Assist all Service Technicians and Apprentices continually; updating contract obligations, maintaining their schedules, issuing purchase orders for supplies/ parts ordered, verify accurate time entries, and proactively assisting with client communications.

Other duties as assigned

What we're looking for:

High School diploma or equivalent experience and education required

2 years of administrative and client service experience

Dispatch experience is a plus

Strong computer skills, proficient in MS Office

Positive, resilient, self-starter, takes initiative

Punctual, multi-tasker, reliable, organized, detail-oriented

Strong client service and time management skills, team player, works well with others, friendly

Excellent communication and phone skills, motivated, works well under pressure and deadlines

Physical Requirements:

Sitting for extended periods of time

Ability to work in standard office environment

We offer:

Excellent pay and benefits

Great and supportive work environment

Professional training and growth

Generous educational assistance program

Recognition and outstanding co-workers!

If you are interested in joining the Boland team, please apply through the company website:

We want to hear from you!

Boland is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or veteran status. We comply with applicable federal laws, including Section 503 of the Rehabilitation Act and VEVRAA.

Full-time