Service Advisor (Mid-Level)

Job Description

Join our dynamic team at Community Automotive Repair as a Full Time Service Advisor Level 2, located at 846 Fulton St E, Grand Rapids, MI 49503, USA. This onsite position offers an exciting opportunity to engage directly with customers, enhancing their automotive experience while providing exceptional customer service. As a service advisor, you will play a crucial role in driving our business forward, ensuring that customers receive top-notch support and guidance in automotive repairs. With a competitive salary ranging from $64,250 to $89,800 per year, this role not only rewards your expertise but also allows you to grow within a thriving company.

Community Automotive Repair started in 1975. Our shop is locally owned and operated. We are adding to our team of highly trained professionals. As a Service Advisor you can expect to join a team of the very best technicians in the Greater Grand Rapids area. We offer a stable, secure, and safe working environment. We're a very busy shop and need your help to propel us to the next level. Plus our pay and benefits rock!What would you do as a Service Advisor Level 2

As a Service Advisor Level 2 at Community Automotive Repair, you can expect a dynamic and engaging work environment. Your daily responsibilities will include greeting customers in a friendly manner, assessing their automotive needs, and providing accurate information regarding services and repairs. You will facilitate communication between customers and technicians, ensuring all details are clearly understood and expectations met. Daily tasks will involve scheduling appointments, managing service timelines, and following up with clients to ensure satisfaction with our customer service. You’ll also handle any inquiries and resolve concerns effectively.

Your workweek will be Monday through Friday, adhering to standard business hours from 8:00 AM to 6:00 PM. This structured schedule allows you to focus on delivering exceptional service while maintaining a healthy work-life balance. Prepare to thrive in a fast-paced automotive environment where your contribution is valued!What you need to be successful

To excel as a Service Advisor Level 2 at Community Automotive Repair, several key skills and qualifications are essential. You should have 2–5 years of professional automotive service advising experience, allowing you to navigate customer interactions confidently. Proficiency with Microsoft Office Suite and multi-line phone systems is necessary for effectively managing communications and documentation.

Excellent interpersonal and communication skills are vital, as you'll be the primary point of contact for customers, guiding them through the service process. Additionally, strong sales and math skills are crucial for accurately processing pricing and markups. An ASE Service Consultant certification is preferred to enhance your credibility in the automotive field.

A valid driver’s license is required for test drives and customer service visits. Finally, you must be adept at managing approximately 30 repair orders simultaneously, ensuring a smooth workflow and timely customer updates. Being organized and detail-oriented will support your success in this role.

Knowledge and skills required for the position are:

2–5 years of professional automotive service advising; proficiency with Microsoft Office Suite and multi-line phone systems; excellent interpersonal and communication skills; strong sales and math skills for pricing and markups; ASE Service Consultant certification (preferred); valid driver’s license; ability to manage ~30 repair orders simultaneouslyJoin our team today!

Applying for this position is a walk in the park if you feel it's a good fit for you. Best of luck!

Full-time