Case Manager - CCBYS Program

Job Description

CCBYS Case Manager

Webster Cantrell Youth Advocacy

Status: Exempt Reports To: CCBYS/Hilltop Shelter SupervisorAbout the Role

We are seeking a dedicated Case Manager to support high-risk youth and their families through crisis intervention and ongoing case management. This position works closely with law enforcement, families, and community partners to stabilize situations, reduce court involvement, and promote safe, successful outcomes for youth.Key Responsibilities

Respond to crisis calls involving youth and families, often in coordination with law enforcement

De-escalate family conflicts and help prevent court involvement or out-of-home placement

Develop and monitor individualized service plans with measurable goals

Maintain accurate case documentation, including notes, reports, and referrals

Connect clients to community resources and support services

Support youth and families through court processes, including attending hearings when needed

Coordinate placement and reunification efforts when necessaryQualifications

Bachelor's degree required

At least 21 years of age

Experience working with youth and families preferred

Knowledge of trauma-informed care and willingness to apply it in practice

Valid Illinois driver's license, reliable transportation, and proof of insurance

Ability to pass background checks, including CANTSWhat We're Looking For

Strong communication and organizational skills

Ability to remain calm and effective in high-stress situations

Comfort working both independently and as part of a team

Commitment to confidentiality and ethical practiceAdditional Requirements

Ability to travel locally and respond to calls during day or evening hours

Ability to perform basic physical tasks (sitting, standing, walking, using stairs)

Proficiency with computers and documentation

See full job description attached

Full-time