Assistant Operation Manager Columbus, OH (DOT)

Columbus, OH, USA ACRT Services Bermex, Inc.

Full time Regular

About The Team

At Bermex, we put value on our customer relationships. We’re always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team .

About the Role

The Assistant Operations Manager reports to the Senior Operations Manager at Bermex. This position plays a key role in planning, directing, coordinating, and managing the operations of Bermex. This position is a liaison between the field, corporate office, and the client while ensuring operational corporate objectives are accomplished through safety, productivity, work quality, techniques, and profit. This position also requires a high degree of organization, excellent time management, and exceptional communication skills.

What You’ll Do

Supervise and assist the operations team:

Coordinate work schedules for personnel

Oversee projects and supports technicians, line locators, and meter readers

Assist personnel in these areas when objective goals are not being met

Supervise and train employees, accordingly

Must be willing to travel (potentially overnight) when required

May require walking for long distances (occasionally up to 30 miles per day) in various weather conditions (rain, sleet, hair, snow, extreme heat or cold, etc.)

Exert physical force moving objects (routinely 10lbs. of force, up to an occasional 50lbs. of force.)

Act as the liaison between the field, corporate, and clients:

Attend and conduct meetings to ensure the terms and conditions of the contract are being met

Capable of starting new contracts and assisting sales team as needed

Assist the Operations Manager, Director of Operations, and President as needed

Prepare documents, reports, analyses, and presentations, such as monitoring or producing time sheets, job costs, profitability, audits, productivity, and purchase information

Communicate with customers

Refer all customer complaints to the appropriate authorities

Understand customer guidelines and adhere to those guidelines

Facilitate client communication when needed

Other duties as assigned .

About You

Must haves:

Education: High School D iploma or GED

Experience: 2 years of field experience in meter reading, line locating, or leak surveying

Nice to haves:

Education: Bachelor’s Degree in Business Management

Experience: 3 or more years of experience in meter reading, line locating, or leak surveying; 1 or more years of supervisory or management experience

Your Skills:

Ability to multi-task, and work independently a nd as a team

Exceptional flexibility in daily routines, especially when assistance is needed for meter reading, line locating, or leak surveying

Adequate time management skills to finish daily meter reads in a timely manner, figuring out an efficient way to read meters for that day

Excellent communication skills, comfortable interacting with management and customers

Ability to interact with unhappy or negative customers in a professional manner

Excellent attention to detail for problem solving and finding

Ability to walk long distances and prepare for weather conditions, accordingly

Strong knowledge of business acumen

Knowledge and experience with Microsoft Office (e.g., Microsoft Excel, Teams, Outlook, etc.)

Drug/Alcohol Testing:

Drug/alcohol testing is required

Drug/alcohol testing required per N on- R egulatory requirements for employees working with water, electric or meters

Drug/Alcohol testing required per Federal DOT r egulations for employees working with g as meters

Benefits

Health and Safety :

Group health plans including medical/prescription, dental, vision and a variety of other coverage options

Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability

Flexible Spending Accounts or an option for a Health Saving Account with company match

Company paid Employee Assistance Program (EAP) for all employees and eligible family members

Retirement :

Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost

Roth or Traditional 401(k) Retirement plan with company match

PTO Plans ( a fter 90 completed days of service for full-time employees) :

Paid Vacation

Paid Holidays

Paid Wedding Day

Veterans Day paid time off for our veterans

Paid Sick Time (New York based positions ONLY)

Perks/Allowances :

Company vehicle (for all driver-based positions)

Gas card for company vehicle (if applicable)

Company provided cell phone or mobile allowance (if applicable)

Boot allowance from approved vendors

Daily per diem for travel-based positions

Where We Work

Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day .

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Company: ACRT, Inc.