IT Support Technician in USA, OH, Dublin Rose International

Education:

High School Diploma or GED.

Bachelor's degree from an accredited college or university preferred.

Qualifications/Experience:

Five (5) years of Help Desk or technical support service experience or equivalent combination of education and experience required to include 2+ years of experience with Client propriety systems (JURIS, One Team, SIR, TAMS and Voyager).

ServiceNow

Microsoft 365 (OneDrive, Teams, Word, Excel)

Basic networking

Experience supporting Dell desktops and laptops

A+ certification

Skills & Knowledge:

Excellent customer service skills.

Proven understanding and knowledge of quality.

Good knowledge of service center processes and procedures PC literate, including Microsoft Office products.

Analytical and interpretive skills.

Strong organizational skills.

Excellent interpersonal skills.

Good judgment and discretion skills.

Ability to manage multiple projects and set priorities.

Ability to work in a team environment.

Ability to meet or exceed Performance Competencies.

Ability to complete the required number of monthly quality monitors.

The client is looking for a candidate who can provide IT systems support to end users on a variety of moderate to complex issues for internal and external customers. Respond to technical support requests submitted via email, and document, track, and monitor issues to ensure timely resolution.

Essential Functions and Responsibilities:

Provide moderate to complex support to colleagues regarding internal proprietary systems (e.g., JURIS, One Team, SIR, TAMS, and Voyager). Issues are typically reported via email.

Perform moderate to complex troubleshooting and assist with software development issues as needed.

Communicate high-visibility issues to the immediate supervisor.

Escalate requests to the appropriate departments as needed.

Additional Functions and Responsibilities:

Perform other duties as assigned.

Support the organization's quality program(s)

**Only those lawfully authorized to work in the designated country associated with the position will be considered.**

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit

here

. Should you have any questions/concerns, please contact our HR Department via our secure

website

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website

here

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,

please contact our HR Department

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).