Administrative Assistant Support

We are looking for an experienced Administrative Assistant to join our Customer Support team and work closely with patients, healthcare providers, and internal teams.

In this role, you will support existing patients and manage cases related to appointments, prescriptions, and provider communication. You will coordinate multiple parties, ensure data accuracy, and drive each case to resolution.

This is a hands-on, communication-heavy role for someone who is comfortable working in a high-volume environment, enjoys solving complex situations, and can maintain a high level of empathy and clarity when working with patients.

Working Schedule:

Full-time schedule: 5 days per week, 8-hour shifts.

Evening schedule in Europe, aligned with US time zones (11:00 - 20:00 ET).

Weekend shifts may be included, with days off during the week.

2+ years of recent, hands-on experience in online customer support (latest role or current position)

Proven experience handling inbound and outbound calls in English

Ability to work in a high-volume environment

Experience handling complex or sensitive cases

Background in healthcare (education or hands-on experience working with medical institutions)

Experience working with CRM systems with strong attention to detail and data accuracy

Fluency in English (spoken and written)

Ability to work primarily within US Eastern Time hours (EST)

Availability for a 5-day workweek (schedule may vary depending on operational needs)

Reliable high-speed internet and proper home office setup (equipment for calls, quiet workspace)

Ability to work under a B2B contract from Europe (excluding Russia, Belarus, and Ukraine)

Strong communication skills with empathy and clarity

Ability to stay calm and professional in challenging situations

High level of responsibility and ownership

Strong organizational and prioritization skills

Ability to adapt to evolving processes and workflows

Preferred:

Experience in healthcare, telehealth, or medical administration

Experience working with patients, healthcare providers, or pharmacies

Familiarity with prescription workflows

Handle incoming and outgoing patient communications (primarily phone-based)

Resolve appointment, prescription, and support-related requests

Coordinate with healthcare providers, pharmacies, and internal teams

Manage cases end-to-end and keep patients informed

Maintain accurate documentation in CRM/EMR systems

Complete daily operational tasks within defined timelines

Why Join MEDvidi:

A chance to contribute to a high-impact, product-driven company in the medical tech space

Fully remote collaboration (Europe-based) under a B2B model

Health insurance compensation after the probation period

Sports & wellness compensation

19 paid vacation days annually

3 additional wellness days each year

Paid sick leave for the first 5 working days

Ready to make an impact? Send us your profile - let’s build something meaningful together.