Technical Alignment Specialist

Position Overview

Braden Business Systems is seeking a dedicated and detail-oriented Technical Alignment Specialist to join our Managed Services team. This role is critical to ensuring that client IT environments are optimized, secure, and aligned with industry best practices and compliance standards. The Technical Alignment Specialist will oversee onboarding and offboarding for managed services clients, regularly assess client environments against established standards, and provide actionable insights to clients.

Key Responsibilities

Client Onboarding and Offboarding

Facilitate onboarding for new managed services clients, including documenting existing infrastructure, configuring systems, and coordinating with internal teams.

Ensure smooth transitions for offboarding clients by handling data properly, decommissioning systems, and adhering to security protocols.

Maintain accurate and up-to-date client records and documentation during transitions.

Technical Alignment and Assessment

Conduct monthly, quarterly, and annual technical assessments of client environments against Braden's IT best practices and compliance standards.

Identify areas for improvement in IT infrastructure, security, and processes, providing detailed reports and recommendations.

Collaborate with internal account teams (Client Partners) to communicate findings and propose prioritized action plans.

Present technical alignment insights for clients, highlighting areas of success, improvement opportunities, and compliance adherence.

Standards Development and Adherence

Stay informed on industry trends, evolving standards, and compliance regulations to ensure alignment frameworks remain current.

Work with the Managed Services leadership team to refine and expand best practices and alignment standards.

Client Support and Communication

Act as a technical liaison during client interactions, ensuring a high level of service and satisfaction.

Support internal teams by providing context and technical insights during client reviews and strategy meetings.

Participate in a rotating on-call schedule to provide after-hours support and ensure timely response to critical issues.

Assist the service delivery team in resolving tickets generated from proactive assessments and maintenance activities, ensuring client environments remain stable and secure.

Braden Business Systems is an Equal Opportunity Employer.

Job Type: Full-time

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Schedule:

Monday to Friday

8-hour shift

Day shift

On call

Work Location: In person

Job Type: Full-time

Reliably commute or plan to relocate before starting work (Required)

Work Location: In person