Customer Service Representative

Job #: 671817 Title: Customer Service Representative Location: Newark, Delaware Salary Range: $15.00/ hour; may increase up to $18.00/hour with prior Collections experience. Position: Customer Service Representative Description:

A family owned and operated financial services business assisting clients in accounts receivable management is looking to grow its Customer Service Associates team and is looking for you!

If you have Customer Service experience or if you are looking to start your career in Customer Service, please see duties and requirements below. Training is provided!

This fast paced position is full time 40 hours a week and offers the following schedule which varies from week to week.

Days-Monday-Friday 8am-5pm

Nights-12pm-9pm (at least two nights a week)

Every other Saturday from 8am-12pm

There is also a mandatory two week paid training session which must be fully attended. Hours are from 8am-4pm with an hour for lunch.

The job focus daily is to contact specified individuals in an effort to retrieve any and all of our client's accounts receivables.

Essential Functions:

1. Achieve department standards and goals as set by management through continuous efforts to contact clients and collect on debtor accounts.

2. Work minimum number accounts per hour as set forth by management.

3. Set up suitable payment arrangements once contact with debtor has been made, and follow up on payment arrangements.

4. Follow up on all accounts until the account is paid, settled, cured from delinquency, or deemed uncollectible by management.

5. Perform all phases of skip tracing work

6. Keep accurate records and documentation of activity on accounts worked through policies and procedures as set forth by the company.

7. Adhere to and abide by all regulations as set forth by the FDCPA.

8. Any other duties as assigned by General Manager or Section Manager. Requirements:

Qualifications:

.High School degree or equivalent

Good oral and written communication skills.

. Ability to work well under pressure, to work independently, and to meet deadlines.

. Goal oriented and motivated.

. Experience in agency or bank recovery preferred, but not necessary.

. Telemarketing and/or customer service skills a plus.

. Knowledge of the FDCPA, credit bureau reports, and computers helpful. Requirements:

Must be available to attend and complete entire training program.

Required to work 40 hours per week. 3. Required to work at least 2 nights per week (until 9:00 pm)

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Job Type: Temp to Hire Post Date: 07/16/2024

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