Quality & Technical Services Supervisor

Quality & Technical Services Supervisor

Position Overview

The Quality & Technical Services Supervisor is responsible for overseeing quality assurance processes and providing technical support across manufacturing operations. This role ensures product quality, supports customer requirements, and drives continuous improvement initiatives while acting as a key liaison between production, engineering, and customers.

Key Responsibilities

Quality Oversight & Compliance

Supervise daily quality control and assurance activities within the plant

Ensure compliance with internal standards, customer specifications, and regulatory requirements

Review and approve inspection results, test data, and quality documentation

Lead root cause investigations and implement corrective and preventive actions (CAPA)

Technical Services Support

Provide technical support to production teams to resolve product and process issues

Partner with engineering and R&D on product development, trials, and process improvements

Assist with troubleshooting manufacturing defects and optimizing product performance

Customer & Cross-Functional Support

Serve as a technical point of contact for customers regarding product quality and performance

Support customer audits, complaints, and product qualification processes

Collaborate with sales and account management teams on technical inquiries and solutions

Leadership & Team Development

Supervise and mentor quality technicians and lab personnel

Provide training on quality standards, testing procedures, and best practices

Promote a culture of safety, accountability, and continuous improvement

Continuous Improvement

Analyze quality metrics and identify trends for process improvements

Drive initiatives to reduce waste, improve yield, and enhance product consistency

Support Lean, Six Sigma, or other operational excellence programs

Qualifications

Required:

Bachelor’s degree in Engineering, Chemistry, Materials Science, or related field (or equivalent experience)

3–7+ years of experience in quality, technical services, or manufacturing environment

Prior supervisory or team lead experience

Strong knowledge of quality systems, root cause analysis, and corrective actions

Experience working in manufacturing (film, polymer, plastics, or related industries preferred)

Preferred:

Experience with film extrusion, coatings, or converting processes

Familiarity with ISO standards and quality audits

Lean / Six Sigma certification (Green Belt or higher)