Customer Service Representative

Job #: 790342 Title: Customer Service Representative Location: Riverdale New Jersey Salary Range: 19.00 Position: Customer Service Representative Description:

A growing Warranty Claims Processing company is expanding its team! The position is temp to perm and is full time. Please see the job duties and qualifications below:

Perform research and reviews on all warranty claims and process them according to warranty policy.

On time communication with team and making sure all warranty can be processed according to warranty policy.

Processing all warranty claims are making sure that it is processed on time.

Maintain projected Queue of warranty claims; All warranty email communication need to be on time.

Assist various departments and fulfill all warranty requirements via email and phone.

Assist Authorized Service Centers with all warranty inquiry and questions.

Assist RSM and other managers with all warranty inquiry and questions.

Monitor all warranty inquiries and make sure it is processed according to policy.

Supervise/review all information updated on database and make sure it is correct.

Maintain knowledge on various warrant programs by active participation in education programs.

Ensure B2B relationship satisfaction and ensure compliance to all warranty specifications.

Evaluate databases and complete all data entry for warranty claims and filings.

Prepare and maintain all warranty documents according to warranty policy.

Manage all warranty claims, re-direct claims of required and ensure appropriate action.

Maintain warranty records and information.

Position Qualifications:

High School degree or equivalent

1-2 years of customer service and data entry experience

Excellent phone and email communication skills

Proficient with Microsoft Office ; especially Excel

Organization skills a must!

Hours are Monday-Friday- 8:30am-5:30pm with an hour for lunch.

Salary is currently posted at $18.00- $19.00 per hour

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Requirements: Job Type: Temp to Hire Post Date: 06/28/2024

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