Support Engineer

Job Description

Job Title: Support Engineer

Locations: Westerville, OH / Phoenix, AZ(Onsite)

Duration: Long Term

Description:

Shift 1: 6AM - 3PM

Shift 2: 2PM - 11PM

Monitor servers, applications, and network infrastructure using tools like Nagios, Zabbix, SolarWinds, or similar.

Respond to server alerts and incidents related to CPU, memory, disk usage, service failures, backups, and hardware status.

Perform initial diagnostics and troubleshooting of Linux and/or Windows servers.

Escalate issues to Level 2/3 teams as needed, following escalation protocols.

Document incidents, actions taken, and resolutions in the ticketing system (e.g., Jira, ServiceNow).

Execute routine server maintenance tasks (log rotation, script executions, etc.) as per SOPs.

Assist in patch management and server reboots during maintenance windows.

Maintain awareness of ongoing issues, scheduled maintenance, and outages.

Permanent