Genesys Cloud Development Manager

Job DescriptionWe are looking for an experienced Development Manager to lead and inspire a team of software developers in Columbus, Ohio. This long-term contract position requires a dynamic individual who can drive excellence in software development, foster collaboration, and ensure high-quality Agile delivery. The successful candidate will also play a pivotal role in optimizing Genesys Cloud CX systems and managing flow/botflow configurations for customer-centric solutions.

Responsibilities:

• Lead and mentor a team of five developers, promoting collaboration, growth, and skill development.

• Conduct regular performance reviews, one-on-one meetings, and create development plans to elevate team capabilities.

• Define and enforce best practices for software development, coding standards, and documentation processes.

• Facilitate structured peer code reviews to ensure consistency, maintainability, and high-quality outputs.

• Collaborate with cross-functional teams, including Product Owners and Scrum Masters, to define clear requirements and achievable sprint goals.

• Ensure Agile timelines and commitments are met while maintaining quality expectations.

• Identify skill gaps within the team and implement cross-training plans to ensure operational redundancy and resiliency.

• Optimize Genesys Cloud CX systems, focusing on flow and botflow development to enhance customer experience.

• Work closely with architects and stakeholders to design scalable voice and digital interaction solutions.

• Implement modern development tools, automation processes, and methodologies to streamline operations.• At least 5 years of software development experience, including 2 years in a leadership or management role.

• Proven ability to coach and manage teams within an Agile framework.

• Strong knowledge of development best practices, peer review processes, and modern methodologies.

• Hands-on experience with Genesys Cloud CX, particularly in flow and botflow configuration and development.

• Excellent communication, planning, and documentation skills to collaborate effectively with stakeholders.

• Familiarity with network telephony and firewall systems, including troubleshooting and configuration.

• Preferred certifications in Genesys Cloud CX Architect or Developer roles.

• Experience designing and implementing scalable customer-centric solutions using cloud technologies.

Permanent