General Manager-QSR

Job Description

Are you a high-energy leader who thrives in a "flavor-first," fast-paced environment? We are looking for a dedicated General Manager to lead our Baltimore team. If you are a results-oriented professional who excels in a high-volume, carry-out and delivery-heavy business model, this is the opportunity for you.

As the General Manager, you are the captain of the ship. You will oversee all aspects of the restaurant—from the perfect toss of the sauce to the speed of the front counter—ensuring every guest receives a world-class experience in the Charm City area.

Key Responsibilities

Operational Excellence: Maintain high standards for food quality, safety, and cleanliness. You will ensure every order is served hot, fresh, and exactly to specifications.

Team Leadership: Recruit, hire, and train a high-performing crew. You’ll be responsible for coaching team members, managing schedules, and fostering a culture of hustle and accountability.

Financial Oversight: Manage the restaurant’s P&L, including inventory control, labor costs, and waste management to maximize profitability.

Guest Satisfaction: Resolve guest issues with a "make it right" attitude and ensure a seamless experience across all channels (Dine-in, Carry-out, and Delivery).

Compliance: Ensure the restaurant meets all Baltimore City health department regulations and internal brand audits.

What We’re Looking For

Experience: At least 2+ years of General Management experience in a QSR or fast-casual setting. Experience in high-volume, cooked-to-order environments is a major plus.

Hands-on Leadership: You are a "working manager" who isn't afraid to jump on the line, prep food, or work the register during peak rushes.

Metrics Driven: A solid understanding of restaurant math, including food cost percentages, labor targets, and speed-of-service times.

Communication: Strong interpersonal skills to lead a diverse team and communicate effectively with area leadership.

Requirements: Must have a valid driver’s license and be able to work a flexible schedule, including nights and weekends.

Compensation & Benefits

Salary: Base salary of $50,000 – $60,000 (depending on experience).

Bonus Structure: Performance-based bonuses tied to sales growth, COGS, and labor targets.

Health & Wellness: Medical, dental, and vision insurance options.

And many more!

Full-time