Call Center Rep

Job Description

Grow Your Career with Stability, Balance, and Purpose!

Enjoy a schedule with no nights and no weekends, plus real opportunities for advancement.

Regular Hours: Monday–Friday, 8:15 a.m.–4:45 p.m., with a rotating shift of 9:30 a.m.–6:00 p.m.

Justice Federal Credit Union has been recognized by American Banker as a Best Credit Union to Work For four years running—and is newly named one of the Best Places to Work for Women in 2025.

This role is based in our Contact Center and is responsible for delivering exceptional service across multiple channels, supporting Members with their inquiries, and guiding them toward products and services that help them achieve their financial goals.

After successfully completing the Introductory Period, this position becomes eligible for a hybrid work schedule.

New employees may be eligible for a hiring bonus of $500.00.

Key Responsibilities:

Display excellent interpersonal skills with co-workers and Members

Actively listen to the Member’s needs and recommend the best solution(s) for their situation

Provide guidance and education to Members about available products and services as appropriate

Perform Member account transactions in accordance with security, regulatory, and compliance standards

Strong written and verbal communication skills with an emphasis on elevating the Member experience in a fast-paced environment

Required Skills and Experience:

A High School Diploma or GED

Minimum of one month of similar or related experience, call center or financial industry experience is a plus

Strong organization skills, attention to detail and follow-through

Intermediate level computer skills to include Microsoft Office 365 (Word, Excel, Outlook, and Teams)

Physical Requirements

Ability to use a computer, phone printer, scanner/copier, sitting or standing for extended periods, pushing, pulling, and possibly lifting up to 50 pounds.

Employee Benefits Include:

Flexible Spending Accounts

Basic and Voluntary Life Insurance

Medical / Dental / Vision Insurance

12 Paid Holidays (includes Birthday)

Generous Paid Time Off Policy (PTO)

Corporate Bonus (based on organizational goals)

Retirement Savings Plans with 6% Employer Match

And more!

Justice Federal does not provide Visa sponsorship to employees or candidates.

Compensation ranges are based on market data that enables Justice Federal Credit Union to remain competitive with other credit unions of similar asset size.

Submitted applications for this position are kept on file while this position is open. Candidates wishing to be considered for other vacancies must submit a separate application for each vacancy for which they would like to be considered.

Employment offers are extended within the compensation range of the position; and are commensurate with candidate experience, knowledge, and geographic location.

Disclaimer: Justice Federal reserves the right to fill this role at a higher/lower grade level based on candidate experience and/or business need.

Equal Opportunity/Affirmative Action employer. This company considers candidates regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Full-time

Hybrid remote