Lodging Manager

Job Title: Lodging Manager Company/Location: Rocker B Ranch, Graford, TX Reports To: General Manager Compensation: $50,000 annually with a $7,500 bonus Employee Type: Salary, Full-Time Position Summary: The Lodging Manager at Rocker B Ranch is responsible for the day-to-day management and overall success of all lodging operations across the property's 134 units. This role is the primary owner of the guest lodging experience, from pre-arrival communication through checkout, ensuring every guest receives a seamless, high-quality, and memorable stay. Reporting directly to the General Manager, the Lodging Manager will oversee guest services, unit readiness, housekeeping coordination, maintenance needs, and revenue opportunities related to lodging inventory. This position requires strong organizational skills, exceptional customer service, attention to detail, and the ability to proactively solve problems in a fast-paced hospitality environment. Why Work at Rocker B Ranch Rocker B Ranch is a premier destination offering unique lodging and unforgettable guest experiences in the heart of Graford, Texas. This role offers the opportunity to take ownership of a large-scale lodging operation, work in a dynamic venue environment, and directly impact guest satisfaction and operational success. Key Responsibilities Guest Experience & Customer Service

Serve as the primary point of contact for lodging guests before, during, and after their stay

Ensure a top-tier guest experience that aligns with Rocker B Ranch brand standards

Respond promptly and professionally to guest questions, concerns, and special requests

Resolve guest issues quickly and effectively, escalating when necessary

Collect and share guest feedback to continuously improve lodging operations Lodging Operations & Inventory Management

Oversee all lodging operations for 134 units, ensuring cleanliness, readiness, and consistency

Manage unit assignments, availability, and occupancy in coordination with events and ranch activities

Actively sell and promote vacant units during weekends or periods of open inventory

Coordinate check-in and check-out processes to ensure smooth guest transitions Housekeeping & Cleaning Management

Manage and coordinate cleaning schedules for all lodging units

Ensure housekeeping standards are met and units are guest-ready at all times

Conduct regular inspections of units to ensure cleanliness and quality

Communicate with cleaning teams regarding priorities, special requests, and scheduling changes Maintenance & Repairs

Identify, track, and prioritize maintenance and repair needs across all lodging units

Coordinate with maintenance staff or vendors to ensure timely repairs

Perform regular walk-throughs and inspections to proactively address issues

Maintain records of repairs, maintenance needs, and unit condition Administrative & Reporting Responsibilities

Maintain accurate lodging records, schedules, and operational documentation

Provide regular updates and reports to the General Manager regarding occupancy, issues, and guest feedback

Assist with budgeting, cost control, and operational efficiencies related to lodging

Support policy development and process improvements for lodging operations

Qualifications & Skills

5+ years of experience in hospitality, lodging, hotel, resort, or property management preferred

Strong customer service mindset with excellent communication skills

Highly organized with strong attention to detail

Ability to manage multiple priorities and adapt to changing needs

Comfortable handling guest-facing situations and problem resolution

Basic understanding of maintenance coordination and housekeeping operations

Proficient in scheduling, inventory management, and basic computer systems

Ability to work weekends, holidays, and event-driven schedules as needed #RockerB #twmanager