Front Desk Supervisor

DESCRIPTION

We are seeking an energetic, service-driven Front Desk Supervisor to help lead the guest experience at the Sheraton Suites Columbus/Worthington. This is a hands-on leadership role for someone who thrives in a fast-paced hospitality environment and takes pride in delivering exceptional service.

What You'll Do

Guest Experience Leadership

Lead by example in delivering warm, professional, and efficient guest service

Resolve guest concerns quickly and confidently

Ensure all brand standards and service protocols are consistently met Team Supervision & Development

Supervise front desk associates during assigned shifts

Coach, train, and mentor team members

Assist with scheduling and shift coverage

Foster positive morale and accountability within the team Operational Excellence

Oversee check-in/check-out procedures and cash handling accuracy

Monitor room inventory and coordinate with housekeeping and maintenance

Support revenue goals through upselling and guest engagement

Ensure compliance with safety, security, and company policies Administrative Support

Assist with reports, audits, and daily shift reconciliation

Support onboarding and training of new associates

Partner with the General Manager and Assistant General Manager on performance and service initiatives What We're Looking For

1-3 years of hotel front desk experience (supervisory experience preferred)

Strong leadership and conflict-resolution skills

Excellent communication and problem-solving abilities

Experience with hotel property management systems (Marriott systems experience preferred)

Flexibility to work evenings, weekends, and holidays

A positive, team-first mindset REQUIREMENTS

Why Join Soartress Hospitality?

We believe in investing in our people and building careers, not just jobs.

Benefits include:

Competitive pay

Medical, Dental, and Vision Insurance

Life & AD&D Insurance

401(k) with company match

Paid Time Off

Hotel discounts (Marriott brand discounts)

Growth and advancement opportunities within our expanding portfolio