ServiceNow Developer/Admin

Title: ServiceNow Developer/Admin

W2 Full Time

Qualification: Master/Bachelor/Ass. in CS/IT/Engg/Science or equiv.

Minimum experience required: Bachelors/Associate in CS/IT/Engg/Science or equiv. + 2 yrs exp for junior position. Masters in CS/IT/Engg/Science or equiv. or Bachelors in CS/IT/Engg/Science or equiv. + 5 yrs of exp for senior position.

Skills: Java Script, HTML/CSS, AJAX, Jelly, AngularJS, Linux, UNIX, Performance Analytics.

Date:

Location: Manhattan Beach, CA

Pay rate: $65000 to $125000/per year based on their education and experience.

Length: Long term/permanent

Job Duties: As a ServiceNow Developer/Admin, the employee will be responsible for the following job duties:

Assist with the planning, strategy, and implementation of the IT Infrastructure Library (ITIL) and IT Service Management (ITSM) best practices

Hands-on design, development and deployment experience with the Service-now platform.

Service now implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset).

Analyze IT governance structures, and identify recommendations for enhancements based on ITSM best practices

Provide subject matter expertise, act as ITIL process advocate to design, develop and implement ITIL processes with the platform of customers choice

Facilitate client workshops and conduct interviews to drive stakeholder consensus on requirements and solutions

To identify process improvement areas and drive CSI projects

Pro-actively manage risks, and stakeholder expectations

Proficient in the technologies support SACM; Asset and CMDBs, auto-discovery tooling, specifically ServiceNow

Expert in Configuration Management processes

Experience with defining and interpreting data models and querying SQL databases.

Familiar with infrastructure technologies that are used to deliver services from a Data Center

Able to work with and coordinate data collection across the data center and workplace service towers

SACM Expert in IT Asset Management process & operational delivery

Expert in Configuration Management process & operational delivery

Experienced with how vendor and contracts data must be related to each other and assets within a CMDB

Proficient in the operations of software inventory and compliance including industry best practices

Experienced in license modelling, determining liability calculations, reconciling entitlement with deployment data, optimizing license and determining the usage/ compliance state

Experienced in the Software Asset Management / Software License Compliance management processes, including industry best practices

Experienced in driving financial improvement through Service Asset management

The contact details are:

Krishna Chintalapathi

West Advanced Technologies, Inc.

1230 Rosecrans Avenue,

Suite 300, Manhattan Beach, CA 90266

Travel required: 0 to 25%

Telecommute: no