Customer Service Support

About Us

With over 25 years of experience, founded by James to provide clean, safe homes after his family farm in rural areas was affected by drought. The company is trusted by Sydney's top Strata Management firms. They support Greentreefarmers to offset carbon emissions and assist Aid and Development, funding a children's home and women's refuge. We started because we saw too many property owners dealing with unreliable service and shoddy work. So we built something better, a company that actually shows up on time, does the job right, and makes maintenance easy instead of stressful.

After growing a loyal customer base here at home, we felt it was time to take the next step. So we're expanding to the United States. Not just to grow the business, but to bring the same pattern, honest property care to American homeowners and property managers. Same standards. Same commitment. Just a bigger map.

We are seeking a highly motivated and experienced customer service professional to join our team. The ideal candidate will possess a strong background in customer service with exceptional communication and problem-solving skills. In this role, you will be responsible for maintaining and expanding relationships with our key clients, ensuring their satisfaction, and driving business growth.

This position requires a mid to high level of collaboration with senior sales, campaign managers, and indirect service partners to drive process improvements, enhance efficiency, and foster teamwork. You will focus on growing our customers' businesses and scaling the category's domestic revenues.

We provide comprehensive training to ensure you are fully equipped to prospect for new clients, pitch the value of our solutions, negotiate and close deals, and maintain high satisfaction among existing clients through excellent partner management.

Key Responsibilities:

• Develop and maintain strong client relationships by understanding their needs and providing tailored solutions.

• Identify new business opportunities and work with the team to secure new accounts.

• Collaborate with internal teams to ensure the successful delivery of products and services to clients.

• Monitor account performance and provide regular reports and updates to clients and senior management.

• Stay up to date on industry trends and developments, providing insights and recommendations to clients and the company.

• Resolve any issues or conflicts that arise to ensure client satisfaction and retention.

Qualifications:

• Associate's degree in a related field.

• 3+ years of experience in customer service.

• Excellent communication and interpersonal skills.

• Proven ability to manage multiple accounts and projects simultaneously.

• Strong problem-solving skills and attention to detail.

What We Offer:

• Competitive compensation and performance-based bonuses.

• Comprehensive benefits package, including health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• A collaborative and innovative work environment.