Account Manager

Job Description

An Account Manager serves as the primary point of contact between the company and its clients, ensuring that customers receive exceptional service and support. You will manage client relationships, address their needs, and work to resolve any issues that arise. This person works in an office setting, collaborating with internal teams to deliver solutions that meet client expectations and drive satisfaction. You'll also track account performance and identify opportunities for growth to enhance overall client experience.

Compensation- $72,500 - $81,000 per year + Incentive CompensationCompensation:

$72,500 - $81,000 per year

Responsibilities:

Direct client account management to achieve satisfaction and retention

Engage with internal teams to coordinate actions that support client objectives

Administer client interactions ensuring they comply with company and industry standards

Seek ways to refine processes and introduce effective practices

Evaluate performance indicators and update clients on results

Own day-to-day relationships for assigned accounts

Lead Quarterly Business Reviews and ongoing strategic check-ins

Identify needs, propose solutions, and drive expansions and renewals

Coordinate service changes and projects with internal teams and vendors

Manage customer communications during incidents and escalations

Keep clean notes, activities, and pipeline updates in HubSpot

Partner with Sales and Engineering to onboard new customers smoothly

Qualifications:

Proven track record of 5+ years in industry-specific account management

Proven ability to communicate and negotiate effectively

Understanding of CRM technologies and customer interaction tools is helpful

Ability to oversee multiple accounts and achieve targets without fail

Bachelor's in Business, Marketing, or a similar discipline

2+ years in account management, customer success, or client services

Experience in managed IT, telecom, ISP, UCaaS, or B2B technology preferred

Strong written and verbal communication

Comfortable owning multiple priorities and keeping details straight

Familiarity with CRM tools (HubSpot preferred)

About Company

Aseva, LLC is a Santa Barbara-based IT and cybersecurity. We help businesses stay secure, connected, and productive through managed IT, network services, and voice solutions.

Full-time