Customer Success Partner

Opportunity

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Key Responsibilities

Support Sales Representatives by ensuring effective use of standard processes, tools, and channels

Coordinate contract creation and customer onboarding activities in collaboration with Customer Service

Support RFI/RFQ processes (Ocean and Logistics & Services), coordinating with multiple internal stakeholders

Manage and coordinate the tender process in partnership with the Tender Management team

Administer customer-specific agreements within standard governance frameworks, including approvals, non-standard routings, free time, VIP handling, commitments, and credit terms

Assist in issue resolution and dispute management, including case handling and escalation support

Review customer compliance and provide insights and recommendations to Sales Representatives

Drive invoice quality improvements by identifying root causes and implementing corrective actions

What we are looking for

Minimum 2–3 years of relevant experience in a similar role within the logistics or shipping industry

Strong understanding of tender management processes and ability to ensure compliance with established standards

Proactive and positive mindset, with the ability to collaborate effectively across teams and stakeholders

Strong stakeholder management and communication skills, with a results-driven approach

Analytical and solution-oriented, with the ability to identify issues and propose practical improvements

Adaptable to a fast-paced environment with changing business needs and market conditions

Demonstrated commitment to continuous learning and professional development

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

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