Implementation Engineer

Job Description

Job Title: Implementation Engineer

Location-Type: Remote

Start Date Is: ASAP

Duration: Permanent

Compensation Range: $115,000 – $135,000

Benefits: Medical, dental, vision, 401k, PTO

Job Description:

Customer-facing engineering role focused on implementing, supporting, and enhancing mission-critical SaaS applications in live production environments.

Day-to-Day Responsibilities:

Implement change requests including technical specifications, system design, and UI enhancements

Participate in client discovery sessions, demos, and requirements gathering

Troubleshoot and resolve complex production issues across application, database, and infrastructure layers

Engage in customer calls, escalation handling, and post-incident reviews

Design and develop scalable applications using Java and modern web technologies

Contribute to both frontend and backend development efforts

Integrate new functionality into existing systems with minimal disruption

Develop and execute testing plans aligned to real-world customer workflows

Perform code reviews, refactoring, and system optimization

Monitor and improve application performance, scalability, and reliability

Document issues, resolutions, and technical artifacts in Jira

Collaborate cross-functionally with Product, QA, and Customer Success teams

Requirements:Must-Haves:

5 years of experience in software engineering or customer-facing technical roles

Experience with Court Case Management systems (preferred jury systems)

Strong experience troubleshooting production systems

Experience with Jira or similar ticketing tools

Experience supporting live SaaS or enterprise environments with uptime requirements

Familiarity with Linux and cloud platforms (AWS or Azure)

Strong communication skills with experience working directly with customers

Proficiency in at least several of the following:

Java, Kotlin, JavaScript, TypeScript, HTML/CSS

Angular, NgRx, React, Redux, GraphQL

Oracle, SQL Server, MongoDB, Redis

ActiveMQ, MuleESBNice-to-Haves:

Bachelor's degree

Experience in public sector, government technology, or enterprise SaaS environments

Full-time

Fully remote