Registered Nurse - Mexico (Remote)

Job Description

Job Overview

As part of the PD TeleCare team, you will remotely monitor and analyze patient peritoneal dialysis treatment data using Sharesource-enabled cyclers. You will provide both technical and clinical support, troubleshoot device issues, educate patients, and collaborate with healthcare teams to optimize patient outcomes.

Key Responsibilities

Monitor patient treatment data remotely during the first 90 days of therapy

Investigate treatment alarms and determine appropriate interventions, including patient education or escalation to clinicians

Serve as the main point of contact for patients, caregivers, and clinical teams

Present patient cases during clinical meetings, addressing adherence, device issues, and clinical concerns

Use analytics tools (Excel, Tableau) to review trends, identify deviations, and generate data-driven insights

Support Level 1 technical services with escalations and troubleshooting

Required Skills & Qualifications

Active Registered Nurse license in Mexico

Currently residing in Mexico

2–4 years of contact center or customer service experience

Dialysis experience (preferred)

High-level Spanish (C2) and strong English (written and spoken)

Tech-savvy with a data-driven mindset and strong problem-solving skills

Mandatory Technical Requirements

Laptop will NOT be provided

Stable wired broadband internet (minimum 50 Mb/s)

Processor: Intel Core i5 or minimum 1.8 GHz (64-bit preferred)

RAM: 16 GB

Storage: 120 GB SSD (minimum 10 GB free)

Screen resolution: 1920 1080 (preferred)

Wired USB headset

Operating System: Windows 11 or later

Training Information

Duration: 10–12 weeks

Schedule: Monday to Friday

Online classes: 4 hours/day

(4:00 PM – 8:00 PM CEST / 8:00 AM – 12:00 PM Mexico Time)

Self-study: 2 hours/day

Training Rate: $10 USD/hour

Training Start Date: April 27, 2026

Production Hours

Fixed full-time schedule: 8:00 AM – 5:00 PM (Mexico Time)

Expected workload: 6–8 hours/day

Hourly Rate (Post-training): $12 USD/hour

Benefits

Fully remote, home-based work

Competitive pay

Long-term collaboration opportunities

Ongoing career development

Gamification program with bonus pay and holiday hours