Field Service Technician - CS

Description

Great new Career Opportunity in Long-Term Care Pharmacy!

Now Hiring – Field Service Technician – Columbus Ohio

Hours: 6pm-6am rotating weekends

As the Field Service Technician, you will provide field service support and maintenance, achieving a high level of customer satisfaction including building customer relations and conducting installations and system maintenance of sites, both individually and as a team. Under minimal supervision, we will ask you to show initiative in a team environment to successfully perform the following duties:

Essential Duties and Responsibilities

Complete advanced troubleshooting in escalated situations

Accurately diagnose, repair, and maintain Advanced Pharmacy products and accessories

Perform scheduled and unscheduled preventive maintenance on Passport and associated equipment

Provide back-up support for all region personnel for time-off and vacations

Work closely with engineering and assembly for the betterment of the product line

Perform installation at customer sites as well as conduct pre-installation surveys

Support installations in their region as well as other regions

Work with engineering, and management to resolve escalated problems

Develop expertise related to the configuration and operation of the Passport System

Effectively schedule calls to manage Advanced Pharmacy requirements across assigned regions

Educate the customers on basic operation of their machine

Resolve customer issues and provide appropriate communications with the customer, team, and manager. Must demonstrate problem ownership and high sense of urgency to deliver full customer satisfaction

Ensure that all field service personnel comply with all company policies, practices and procedures

Participate in proactive team efforts to achieve departmental and company goals

Perform technical and maintenance support for the pharmacy

Support the deliver and replenishment of the pharmacy related consumables as directed by management. This includes but not limited to loading the machine with medications and supplies

Ensure that third party organizations involved in the servicing or loading of the machine with medications adhere to company policies and procedures.

Document all service activity in service ticket system – Dispatch Direct

Adhere to all Field Service Policies and Procedures

Performs related duties as assigned

Education

Associate's degree (A. A.) or equivalent from two-year college or technical school (or military training) required

Professional Requirements:

2+ years related experience and/or training; prior Field Service technical experience preferred

Previous medical equipment or automation experience desired

Superior customer service skills

Knowledge of word processing, spreadsheet and manufacturing software; basic Microsoft Office experience, specifically Word, Excel and Outlook

24/7 on-call availability required; must be able to respond quickly to service calls and travel locally as necessary

Excellent electro-mechanical skills

Basic IT knowledge/experience

Ability to work equally well in team environments and independently

A high level of customer service skills as well as the ability to respond quickly to service calls and travel as necessary

Ability to manage multiple projects simultaneously

Some amount of out of state travel may be required

Must have a valid driver’s license and reliable transportation

electromechanical experience