IT Services Manager

Job Description

Key Responsibilities

Manage daily IT operations and support services

Ensure systems are running smoothly with minimal downtime

Handle incidents, problems, and changes (ITIL process)

Lead and support IT teams (L1/L2/L3)

Work with stakeholders and vendors

Monitor service performance and improve efficiency

Requirements

8+ years of IT experience

Knowledge of ITIL processes

Experience with tools like ServiceNow or Jira

Basic understanding of cloud (AWS/Azure/GCP)

Good communication and leadership skills

Nice to Have

ITIL Certification

Experience in Agile/DevOps