Client Support Specialist (shift schedule)

WHAT YOU'LL BE WORKING ON

Сustomer support - shift schedule (morning/evening)

Transaction monitoring

Monitoring of providers activity and malfunction

Limit monitoring

Alerting at the launch of new merchants and new solutions

Allocating when providers are down and calculating potential losses

Disabling of methods/acquirers upon request of colleagues

Performing refunds at the request of the merchant and colleagues

Requesting user documents

WHAT YOU NEED TO SUCCEED IN THIS ROLE

Exceptional verbal and written communication skills

Strong analytical and problem-solving abilities

Ability to think on your feet and provide effective solutions under pressure

High sense of responsibility

Good level of English and Russian languages

Previous experience in customer support, client services, or a related role would be a plus

Previous fintech experience is an advantage

WHAT WE OFFER

An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!

Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us

Work with coworkers who are passionate about their business

Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews

The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees

Remote type of work

20 days of vacation time; Latvian bank holidays; Sick leaves; Additional birthday day off

Team building events and corporate parties.

You can find out more about our team, our values, and the unique ways we celebrate our successes here: