Customer Relations Representative - State Farm Agent Team Member

Job Description

Benefits:

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

ABOUT OUR AGENCY:

I opened my agency in 2016 and currently have six team members. Before becoming an agent, I worked in the banking world as a personal banker and in the back office at Wells Fargo, which gave me a strong foundation in customer service and financial services.

Im a proud graduate of Florida A&M University (HBCU) and a passionate traveler who has visited over 70 countries. Im also a big fan of the Eagles and all things Philly sports.

Our agency is very active in the local community. We participate in school and community events and host several gatherings each year. We offer opportunities for growth with room for promotions, along with 401k, health benefits, and a strong focus on work-life balance.

Our office culture is close-knit, family-oriented, and laid back with a casual, relaxed atmosphere. Were looking for a self-starter who holds themselves to a high standard, is proactive, and brings a positive energy to the team.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Ty Gittens - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Manage customer inquiries and resolve issues.

Maintain customer records and update information as needed.

Assist with customer retention strategies.

Coordinate with other departments to ensure customer satisfaction.QUALIFICATIONS:

Communication and problem-solving skills.

Experience in customer service preferred.

Ability to handle high-stress situations calmly.

Full-time